Supervisor
CurrentI still do a little bit of everything. I was promoted back to being a full time Supervisor in the call center so I am continually monitoring calls from my team to see what they can improve on and most importantly, what they are doing well. I administer skills assessments to new hires to see where they are so far in their training and if they are ready to be on the phones by themselves. I speak with upset customers and do my best to resolve their issues. I answer questions reps have about situations on their calls. Other than my supervisor duties, I still fill in at the front desk once in while.