Eric C. Email & Phone Number

Memphis, TN, US

Bartlett, TN

• Support top management in decision-making process by preparing and distributing product quality and quality investigation reports. Prepare procedures for refurbishment processes and return inspections. Organize and.
• Generated optimal results by designing online public and customer service solutions, including hardware troubleshooting for monochrome laser printer product.
• Led multiple, high-value cross-functional development projects from start to execution while staying within budget and stringent timeline.
• Conducted root cause analysis of faults and reported trends to engineers at factory by efficiently and timely examining returned machines.
• Improved knowledge of key account partners by forming, teaching, and distributing product training.
• Played an instrumental role in reducing service costs up to 13% and Warranty Replacements by 8%.

• Administered multiple functions, such as arranging and maintaining support documents, recording data, and steering mechanical and technical products investigation.
• Managed and provided high-level product support, while conducted functional testing and innovation of product's serviceability and use-ability in a successful manner.
• Optimized client satisfaction and retention by delivering exceptional product support through email, phone, and in-person while maintaining professionalism.
• Achieved targeted objectives by evaluating latest business trends related to sales and functionality.

Ba, Psychology

Clinical Research