Eric C. Email & Phone Number

Memphis, Tn, Us

Bartlett, Tn

Support top management in decision-making process by preparing and distributing product quality and quality investigation reports. Prepare procedures for refurbishment processes and return inspections. Organize and maintain monthly reports used company-wide for successful product development and metrics. Perform data analysis on products, such as sales, returns, and call volume. • Generated optimal results by designing online public and customer service solutions, including hardware troubleshooting for monochrome laser printer product.• Led multiple, high-value cross-functional development projects from start to execution while staying within budget and stringent timeline.• Conducted root cause analysis of faults and reported trends to engineers at factory by efficiently and timely examining returned machines.• Improved knowledge of key account partners by forming, teaching, and distributing product training.• Played an instrumental role in reducing service costs up to 13% and Warranty Replacements by 8%.• Analyzed the most effective resolutions to enhance customer service solutions and improve interaction.• Offered third-tier client and service center support via email, web chat, and phone support.• Led the successful launch of new products and establishing those products in internal systems.• Provided Cross-divisional customer support with on-site installations of product.

Administered multiple functions, such as arranging and maintaining support documents, recording data, and steering mechanical and technical products investigation. • Managed and provided high-level product support, while conducted functional testing and innovation of product's serviceability and use-ability in a successful manner.• Optimized client satisfaction and retention by delivering exceptional product support through email, phone, and in-person while maintaining professionalism.• Achieved targeted objectives by evaluating latest business trends related to sales and functionality.

Ba, Psychology

Clinical Research