Eric Castaneda Email & Phone Number

Primary point of contact for coordination of work related to Claims/Eligibility Administration and Transactional Processing System and Medical Management System. Ensuring stability of the environment, as well as enhancement projects, system upgrades, and vendor relationship. Organizing and leading the periodic business review process between IEHP and.

Los Angeles Metropolitan Area

Led and implementing high visibility, cross-functional initiatives through scoping, planning and executing multiple projects. Coordinating and driving planning activities, including milestone setting, resource planning, scenario planning and developing acting action plans. Along with engaging with leadership on multi-year strategic roadmap and participate.

Led and managed large-scale strategic priorities of the Physician Enterprise leadership team, ensuring up-to-date reporting on progress, including timelines and budgets, and escalating issues to be addressed. Serving as a central point of contact for a wide variety of high-level relationships between project leaders, senior PSJH leaders, and external.

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• Maintained awareness of all major competitors, current market positions, rates, service levels, financial positions and operating strategies. Established appropriate contacts within specified external organizations.
• Directed comprehensive business plans and capital budgets, variance analyses, implementation plans, business case and marketing strategies, and dashboards / balanced scorecards that measured performance.
• Evaluated volume, quality, customer and patient satisfaction and financial indicators were in place to enable the successful transition and hand-off to the operational management team.
• Partnered with marketing and public relations to develop a marketing approach and plan for new services, which included gap analysis and supported physician practice and clinical program growth.

• Managed project portfolios, directing all phases of projects from inception to completion to ensure achievement in the organization’s strategic business goals and objectives.
• Designated lead for multiple organizational and regional committees, serving as the key interface between stakeholders to facilitate team collaboration, goal setting, improved communication and project success.
• Co- Sponsored of the Team Based Primary Care transformation initiative, designing and implementing evidence based models that reduce provider burnout, improve access and reduce total cost of care.
• Championed the diversity and growth initiative with a focus on the Korean American population with key executives to expand resources which included expanding capacity with medical groups and affiliate networks as well.

• Recruited and managed 20+ staff, serving as leadership for department operations. Strategically lead initiatives with other ministries and departments to integrate wellness center services.
• Managed project portfolio, directing all phases of projects.
• Directed daily operations to ensure timely and seamless delivery of high quality services for clients.
• Led a monthly financial and operational report to demonstrate effective allocation of services and programs.
• Developed a “best in class” culture within the wellness center to render optimal client and patron satisfaction and engagement.

• Led projects to support the growth of the wellness department. Partnered with key stakeholders and developed new process for referrals with outpatient rehabilitation, cardiac / pulmonary rehabilitation, and physician.
• Implemented new process for patient / client program registration.
• Created visual management tools to help with goal setting for the department.
• Evaluated data outcomes for 5 post-therapy exercise and wellness programs.

Master Of Health Administration, Health/Health Care Administration/Management

Bachelor Of Science - Bs, Kinesiology And Exercise Science