Eric Cipolla Email & Phone Number

Brampton, Ontario, Canada

• Download of daily bank transactions and reporting on short term cash flows• Reconcile of monthly bank accounts• Reconcile monthly vendor accounts• Enter, maintain and analyze long term notes ledger• Responsible for effective control and maintenance of monthly general ledger• Maintain outstanding cheques list• Enter and process wire transfers in the GL• Update and maintain capital asset depreciation monthly• Assist with year end audits and inventory counts•… Show more • Download of daily bank transactions and reporting on short term cash flows• Reconcile of monthly bank accounts• Reconcile monthly vendor accounts• Enter, maintain and analyze long term notes ledger• Responsible for effective control and maintenance of monthly general ledger• Maintain outstanding cheques list• Enter and process wire transfers in the GL• Update and maintain capital asset depreciation monthly• Assist with year end audits and inventory counts• Assist controller with month end accounting closing procedures• Backup for all licensing and bill of sale requests Show less

Brampton, On

• Collect, interpret, and report on financial data• Preparation of financial statements & bank reconciliations • Assist with processing and entering invoices for payment, match invoices with purchase orders, and check for accuracy• Maintain the TCS report; ran regularly and reconcile any missing items and follow-up with vendors• Organize filing of all appropriate documents • Scan all invoices once received and coded into the service board ticket• Assist with… Show more • Collect, interpret, and report on financial data• Preparation of financial statements & bank reconciliations • Assist with processing and entering invoices for payment, match invoices with purchase orders, and check for accuracy• Maintain the TCS report; ran regularly and reconcile any missing items and follow-up with vendors• Organize filing of all appropriate documents • Scan all invoices once received and coded into the service board ticket• Assist with cheque runs• Answer all emails of requests/questions/issues through the AP general mailbox Show less

Mississauga, On

• Enhanced efficiency on taking phone calls for customer requests resulted in achieving the most calls taken during the month of June 2018 with nearly 600 total incoming calls. Additionally, earned the most incoming calls in total for the fiscal 2018 year with around 4000 calls as per report data.• Assisted in managing emails; in the form of ticket numbers coming through our Zendesk software. Have completed around 10000 tickets since first using the software in 2017, which includes requests… Show more • Enhanced efficiency on taking phone calls for customer requests resulted in achieving the most calls taken during the month of June 2018 with nearly 600 total incoming calls. Additionally, earned the most incoming calls in total for the fiscal 2018 year with around 4000 calls as per report data.• Assisted in managing emails; in the form of ticket numbers coming through our Zendesk software. Have completed around 10000 tickets since first using the software in 2017, which includes requests assigned and completed & inquiries from customers that had a touch point from our department team during the process of completion.• Help solve intermediate level problems and provide continuous support and training to our outsourced team in Colombia • Participated in team projects at work such as project build; an initiative for improving our workplace. Secondly, worked on project Octacom to move thousands of archived and current ticket copies from one universal file to a more updated program known as Octacom. Lastly, was involved in various health & safety presentations regarding school bus safety and work from home (WFH) safety guidelines.• Daily use of Google sheets and Microsoft office programs for storing sensitive company or customer information. Heavily involved in storing backup files for daily credit card payments to ensure all past applications were kept for reference and future auditing procedures• Assist with month end bill printing for invoices and statements. Main backup to ensure all several thousand invoices and statements are printed, sealed and entered into our mailing order in an efficient and timely manner on a monthly basis. Show less

Mississauga, On

• Help applied cash receipts and account adjustments using SAP and Enterprise One software (JDE). Such receipts included daily check payments from more than 10 Canadian lockboxes which included hundreds of separate customer payments.• Communicated with internal and external stakeholders for miscellaneous duties such as clearing requests and write-offs. Such tasks amount to the nearly 10000 current tickets handled on Zendesk.• Experience training an employee on both SAP and Zendesk… Show more • Help applied cash receipts and account adjustments using SAP and Enterprise One software (JDE). Such receipts included daily check payments from more than 10 Canadian lockboxes which included hundreds of separate customer payments.• Communicated with internal and external stakeholders for miscellaneous duties such as clearing requests and write-offs. Such tasks amount to the nearly 10000 current tickets handled on Zendesk.• Experience training an employee on both SAP and Zendesk software. Doing so, provided the employee with enough information and efficiency to help assist with thousands of email inquiries during the heavy workload season. • Performed daily audit procedures with our department of work done by our outsourced team known as CREST. Examined various check payments to validate if they were applied correctly which included 8 different lockboxes of on average around 50 checks daily. Show less

Bolton, On 487 Queen St S

Responsibilities include:-Stocking shelves which include a wide variety of all natural and organic products-Having a basic knowledge of the more widely-known or popular products sold in our department and be able to fully inform the customer about them-Display exceptional customer service skills by assisting customer for any product related questions-Write up task sheets for part-timer before the end of my shift-Ordered products and communicated with vendors during the few… Show more Responsibilities include:-Stocking shelves which include a wide variety of all natural and organic products-Having a basic knowledge of the more widely-known or popular products sold in our department and be able to fully inform the customer about them-Display exceptional customer service skills by assisting customer for any product related questions-Write up task sheets for part-timer before the end of my shift-Ordered products and communicated with vendors during the few months where company was pursuing a temporary department manager in my department Show less

Bolton, On 487 Queen St S

Responsibilities include:-Packed grocery bags for customers and pulled shopping carts into the store-Responsible for cleanup of upstairs lunchroom and front-end garbage during evening shifts-Assisted with any customer service issues such as helping pack their bags into their car or finding cartain products on the shelf-Helped out in various departments during summer months such as: produce, flow and bakery

Accounting

Currently enrolled in the CPA Ontario program to attain my CPA designation

Bachelor Of Business Administration (Bba), Accounting