Mark Bertolini Email & Phone Number

Brampton, On, Ca

Brampton, Ontario, Canada

Brampton, Ontario

Parts assistant, responsible for maintaining tractor trailer parts for in-house mechanics. Daily ordering, delivery, assessment of needs. Interaction with suppliers, manufacturers, mechanics and technicians. Cycle counts, inventory control, warranty procedures.

Mississauga/Oakville

Customer Service Associate at Penske Logistics, providing logistics solutions to Ford Motor Company at the Oakville Assembly Plant for just-in-time building of 2015/16 Ford Edge.

Sleeman Breweries - Responsible for managing inventory in Eastern and Western Canada.Responsible for daily order execution and shipping of marketing supplies.Proficient with AS400 Warehouse Management/Inventory system.Key player in implementation of Sleeman West to Archway Marketing.

Main role: Account Representative – Sleeman Breweries – responsible for managing Sleeman Breweries’ inventory in both East (Ontario and Maritimes) and West (Alberta and British Columbia). Responsible for daily order execution and shipping of marketing supplies to Sleeman’s customers. Main point of contact for all Sleeman employees.*Was a vital part of the setup of Sleeman West account, and provided support to both Sleeman’s team and Archway’s team during transition and implementation.; Mackenzie Investments and Investors Group financial. Responsible for maintaining client’s inventory, managing daily order executions, troubleshooting. Main point of contact for all Mackenzie and Investors Group employees.

Main role: Business Client Care, customer service rep/inside sales – receiving inbound calls from Bell Mobility’s business clients, offering new services and closing sales. Routinely exceeded the revenue per hour goal set forth by the company.

Managed a team of 15 Consumer client care agentsResponsible for agent production, discipline, coachingWorked alongside Consumer segment Director on a daily basis.

Assisted with new hires as they come onto the floorSide-by-side coaching for sales/revenue/call qualityWorked with Team Leads to provide leadership to the new employees.* Member of the Ambassador Volunteer Program from 2009-2011Worked on voluntary basis to promote Bell brand at various functions, events, trade shows throughout the province.* Received the 2009 Q3 VIP award for positive contributions to the business.Western Creamery - Brampton, Ont.

Head of dispatch, supervised 25 drivers on a daily basisFollowed up with customers to ensure and maintain client satisfactionPrimary contact for all third-party distributors and partnersMaintained daily contact with all partner companies.

Lead Hand – Shipping & ReceivingSupervision of three employees in the shipping/receiving departmentPrimary contact for all customers to maintain client satisfactionDaily computerized inventory.

Creative Writing

Journalism

Education record