Eric Cortez Email & Phone Number

Dalla

Dallas/Fort Worth Area

Dallas, Texas

Dallas/Fort Worth Area

Responsible for all Day to Day functions for the entire restaurant. Promoted from Coach in training a month and a half after completing Training to #3 upper manager. Opened a new location that was remodeled and expanded. Responsible for all FOH schedules including Host, Server, Bar, Bussers. Placed all Liquor & Beer orders and maintained inventory. Worked directly with national and local distributors to ensure product delivery. Placed Food & Supply orders. Helped coach and develop new trainers and managers.

Washington D.C. Metro Area

Opened brand new location. Assisted in attending to and anticipating all guests needs to provide superior service. Trained new employees on proper procedures, policies, and recipes. Helped take and maintain liquor/beverage inventory. Increased Day bar sales by an average $250 a day.

Washington D.C. Metro Area

Managed all day to day functions of the Front of the House employees. Responsible for writing schedules for all wait staff which included servers, cocktails, bartenders, and all training. Resolved any Guest issues or concerns in accordance with corporate policies and principles. Also trained as Kitchen Manager and did supervise and manage Back of the House operations as needed. Helped implement and maintain new server initiatives to improve our overall guest experience. Recruited and hired staff for all positions. Followed all City and State laws and guidelines in proper handling and management of a full service restaurant.

Dallas/Fort Worth Area

Supervised all day to day functions of the Hotel including Front of the House and Back of the House employees. Responsible for ordering and maintaining all supplies on a monthly basis as needed. Resolved any Guest issues or concerns in accordance with corporate policies. Reviewed P&L reports monthly and maintained occupancy, REVpar, and ADR above budgeted expectations. Lowered all bad debt necessities while in position and implemented a number of customer service techniques to better improve guest experience. Make sales calls on a monthly basis to increase occupancy. Followed all City and State laws and guidelines in proper handling and management of an Extended Stay Hotel