Eric D. Arnold Email & Phone Number

Port Byron, IL, US

San Jose, CA

Develop and Manage Training and Development initiative. Establishing ISCS' first formal Training and Development program including Certification series for implementation employees within New Hire Orientation, Vendor Partner and Client Employee teams.

United States

Training and Development professional with Project Management, Operations Management and Account Management experience. Partnered with all levels of organizations to influence and gain necessary knowledge towards achievement of business goals. A high-energy and inspiring manager dedicated to delivering, evaluating and implementing programs and processes.

Port Byron, IL

• Responsible for all adult programming and materials including the purchase of books and media. Oversee all technology within the building including purchases and implementation.
• Establishing RiverShare Library consortium CEU Librarian training program allowing MLS holders to gain CEU credits for taking courses completed by RiverShare staff
• Created and implemented a Library Technology Plan which includes all library equipment. The plan allows for improved budgeting by keeping to a strategic lifecycle on all computers, printers, scanners and networking.
• Reviewed technology vendor’s and have saved the Library monthly by changing sellers.
• Created and offered multiple Technical training programs to patrons increasing our patron base using the library.

• Managed and monitored financial performance of a $10M in annual revenue customer contact center. Developed strategic direction and maintained superior quality in a fast paced and dynamic call center business model.
• Worked with leadership team to advance revenue priorities and strategic initiatives

Facilitated product training curriculum, strategic employee career development / training programs, succession planning and a formal mentoring program.

Greater Milwaukee Area

• Facilitated product training curriculum, strategic employee career development / training programs, succession planning and a formal mentoring program.
• Reduced corporate training expenses by $400K by decreasing the new hire orientation program from 4 weeks to 8 days.
• Improved interdepartmental communication increased the speed of new employee orientation and enhanced key project initiatives by creating product documentation toolkits designed as a central knowledge base of products.
• Developed and implemented a strategic career development program including 75 courses and 7 Learning Tracks that increased employee retention and moral.

Implemented a Career Development Training Program that provided staff the opportunity to attend classes, complete self-study materials and / or online courses designed to increase employee retention and improve moral.

Greater Milwaukee Area

Established first formal Training and Development program including the implementation of a New Hire Orientation / Onboarding Program which increased new employee productivity by more than 50% in their first quarter.

Greater Milwaukee Area

• Identified online training opportunity that increased training efficiency, customer satisfaction and revenue.
• Developed a business plan for the rollout of an online frequently asked questions database designed to reduce help-desk call volume and assist new CSR’s with an enhanced knowledge base.

Greater Milwaukee Area

Conducted client-training sessions during software implementations for 7 of the 10 largest Property and Casualty insurers in North America, training 4,000+ people throughout the U.S. and Canada.