• Centralized Retail Direct to Consumer Minneapolis Site Lending Manager• Manage the day to day production activities of a large fulfillment site • Established and maintained relationships with key partners across the retail organization• Directed/Impacted crucial areas of Quality and Compliance for the Site with sustained and improved results • Outperformed peers in leadership standings on a consistent basis in performance metrics • Hired and built a confident team of professionals that outperform in all performance categories• National credit, compliance and regulatory experience in all 50 states • Call center management experience in day to day contacts and solutions with customers • Divisional subordination team leader, responsible for internal and external subordination delivery

• Manage daily activities for 400+ team members in a large retail production site and in other states • Coached leaders to meet and exceed team and site objectives while improving the customer experience • Work to improve the team member experience while building skills, confidence, and output• Address complex, escalated customer concerns by researching and resolving the problem• Manage the team to outperform in regulatory, quality, and compliance objectives on a consistent basis• Strive to meet financial and expense management objectives month over month

• Established/Managed the Rapid Expansion Killebrew/Eden Prairie/Charlotte underwriting fulfillment sites • Expanded our streamlined 3-Step product, then migrated the site to a conventional product site • National/Divisional project representative on multiple companywide initiatives • Established/Managed the Internet and multiple Joint Venture Fulfillment teams for Centralized Retail

• Credit experience with advanced underwriting authority in previous positions• Retail Production experience in Processing, Underwriting. Closing and Team Lead functions