Eric Decker Email & Phone Number

Indianapolis, Indiana, United States

Farmington Hills, MI

Southfield, Michigan

Windows desktop image creation and OS hardening. Designed Windows 10 image to be installed on 30,000 endpoints. Created VBScript in task sequences for user selection that specifies software needs and OU placement. Altered existing Powershell scripts to modify registry keys during deployment. Significant testing to verify Client Health and Bitlocker.

Ann Arbor, Michigan

Performed desktop installations, laptop deployments, upgrades, and troubleshooting of all new and existing hardware, software, and network issues.Provided technical assistance over the phone and in person, ensuring timely problem resolution and excellent customer service.Worked independently as well as a member of a team.

Ann Arbor, MI

Sole person responsible for deploying and supporting 1,900 end user computers (2,100 systems, including servers) at 20 locations in the U.S; use the Windows Server Update Services to push updates to Windows 7 computers and servers; use SCCM to create boot images and task sequences to image a computer from the bottom up, and create software packages for.

Ann Arbor, Michigan

Responsible for the first level customer support and user Client Services Desk support which included analyzing, troubleshooting, and resolving user and customer Client Services Desk problem tickets in a timely manner. Also, assisted the technical services team as required, which included building and configuring computers and installing hardware and.

Adrian, MI

Timely solve computer hardware and software issues for customers via telephone, at local businesses, and in the office service area; install/upgrade hardware and software, reload operating systems; backup and recovery of data while maintaining confidentiality; virus and malware removal; sell new computer systems to customers/recommend system upgrades.