Eric Decker Email & Phone Number

Indianapolis, Indiana, United States

Farmington Hills, Mi

Southfield, Michigan

Windows desktop image creation and OS hardening. Designed Windows 10 image to be installed on 30,000 endpoints. Created VBScript in task sequences for user selection that specifies software needs and OU placement. Altered existing Powershell scripts to modify registry keys during deployment. Significant testing to verify Client Health and Bitlocker Encryption on every computer model in the environment. Windows OS software packaging and deployment. Developed a strategy and timeline to ensure Windows updates are compliant on a monthly basis. Researched Microsoft KB’s to verify no issues would arise upon update deployment, along with extensive testing with pilot groups. VDI architecture and support. Built and managed IGEL endpoint management console and environment. Developed configurations to pull down VMWare Horizon VDI onto IGEL OS, polished IGEL OS to confirm optimal end user experience. Extensive troubleshooting of DNS and registry issues with IGEL vendor, Server and Networking teams. Windows Group Policy Management. Created group policy objects such as mobile device power settings and wireless configurations to prefer certain SSID’s over existing ones. Acts as escalation support for top tier issues. Created and distributed documentation for level 1 and 2 support.

Ann Arbor, Michigan

Performed desktop installations, laptop deployments, upgrades, and troubleshooting of all new and existing hardware, software, and network issues.Provided technical assistance over the phone and in person, ensuring timely problem resolution and excellent customer service.Worked independently as well as a member of a team.

Ann Arbor, Mi

Sole person responsible for deploying and supporting 1,900 end user computers (2,100 systems, including servers) at 20 locations in the U.S; use the Windows Server Update Services to push updates to Windows 7 computers and servers; use SCCM to create boot images and task sequences to image a computer from the bottom up, and create software packages for operating system upgrades by using batch scripts and SCCM to install on end user computers.

Ann Arbor, Michigan

Responsible for the first level customer support and user Client Services Desk support which included analyzing, troubleshooting, and resolving user and customer Client Services Desk problem tickets in a timely manner. Also, assisted the technical services team as required, which included building and configuring computers and installing hardware and software.

Adrian, Mi

Timely solve computer hardware and software issues for customers via telephone, at local businesses, and in the office service area; install/upgrade hardware and software, reload operating systems; backup and recovery of data while maintaining confidentiality; virus and malware removal; sell new computer systems to customers/recommend system upgrades; instruct customers on various software and hardware technologies; manage the office independently on alternate Saturdays.