Bobby Nelson, M. It-Pm. Email & Phone Number

Indianapolis, In, Us

Indianapolis, Indiana, United States

United States

Carmel, Indiana, United States

Indianapolis, Indiana Area

Indianapolis, Indiana Area

Investigate, troubleshoot and resolves reported problems in timely and efficient manner.• Opens, tracks and closes calls and request tickets.• Supports business/technical applications and features.• Contributes knowledge to the Knowledge Database• Adheres to ITIL processes.• Coordinates service provider group escalation response

Instruct courses in Project Management, Business Writing, Public Speaking, Negotiations and QuickBooks.

Assist Multiple clients to leverage technology to solve business problems by being the SPOC (single point of contact) for all technology-related problems (software, hardware, mobile devices, internet connectivity

Indianapolis, Indiana

Teaching businesses and computer courses

Severed on project teams responsible for automating and expanding the Indianapolis facility.Developed test plans for application role-out to ensure that objectives were met.Work IT Staff and others to develop business processes to support the goal of the organization. Ensured that business need and concerns of users were address to improve business processes Ensures the maintenance of adequate software systems documentation. Provides technical assistance and training to users of systems, with little or no instruction or mentoring.Initiate project to upgrade Scanners and Terminals for the Address Correction System, which enabled postal barcodes to be read at the slide location.Recover revenue scans for sorted packages ensuring on time delivery of packages. Serve as part of the testing phase of the document sort system, which allowed for efficient sorting of overnight document delivery.Produce testing procedures for recent upgrade and transfer of application to the new sort system hardware and participated in the testing phase.Management of database files to facilitate the package sort system Served as point of contact for department with various vendors to resolve issues

Instruct undergraduate courses in Visual Logic & Design, Architecture, and Operating Systems; utilize mixed model format.

Instructed courses in Comptia A+ and Network+ certification for youth works programDeveloped Course Curriculum for Course: Understanding I.T. In the Workforce.Instructed 40hour course on Curriculum developed Implemented Case studies and quizzes into the course.

Taught courses in Comptia A+ and Comptia Network+ Certification for youth works program.Developed, instructed and implemented case studies and quizzes into curriculum of 40-hour course "Understanding IT in the Workforce."

Dcs, Computer Science: Emerging Media

Activities and Societies: Iota Phi ThetaDoctorial Student in the area of Computer Science speicalization in emerging Technology

Master, Information Technology; It Project Management

Recieved a Masters degree in Information Technology with a specialiization in IT project Management.

Bachelor Of Science, Business Information Systems

B.S Degree in Business Information Systems.

Business Information Systems

Activities and Societies: Iota Phi Theta Fraternity AAO chapter Indianapolis,INHigh School