Eric Dewey Email and Phone Number

-Vendor relationship management-Leveraging franchise network scale for purchasing & contract oversight-Organizational Development & Learning solutions that includes LMS, eLearning capabilities, & instructor led training-Commercial property oversight, including legal components of leases, subleases and property ownership. -Responsibliites for building/property insurance, RE taxes, and franchise documentation for both corporately-owned stores and Corporate offices.

-Continually innovating the business model to ensure it is attractive to consumers and competitive in the market-Driving efficient and effective execution of change initiatives tied to business model innovation-Designing initiatives that can be executed by a broad range of franchise owners so that we are more consistent as a system-Full time focus on identifying profit driving opportunities (analysis) and developing fact based, quantitative business cases-Deep dive into company and franchise P&L-External competitive landscape analysis-Byrider best practices (franchisee and corporate stores)-Driving efficient and effective execution (pilot, optimization and rollout):-Accountable Executive (AE) level ownership on behalf of business and functional leaders (who are focused on running the business)-Development and management of formal project charter (objective, KPIs, goals/targets) and project plan-Design and tracking of pilot w/incremental optimization based on results-Design and management of rollout and time/result bound monitoring before hand off to the “run the business” teams

-Responsible for servicing of a $500+MM subprime automotive loan portfolio-Leadership of department of 150+ team members-Leadership of operational functions for the collection and back office functions, including telemarketing, contact strategy, CRM, IVR, dialer operations, insurance, title administration, capacity planning, and offshore outsourcing. -Ensured compliance with regulatory standards, resulting in a successful CFPB audit.

-Direct leadership of multiple key operational regions for sales, service and loan servicing operations.-Direct support to Chief Operating Officer for key organizational oversight. -Creation of Business Development Center operations

Franchise Consulting:-Responsible for opening new franchise locations across the U.S.-Responsible for training and operational support, financial statement, projection model and cash flow analysis.Store Operations:-Responsibilities for multi-point franchise organization consisting of separate sales, service and finance operations. -Full P&L and functional responsibility.