Eric Dewey Email & Phone Number

United States

Adrian, Mi

Promoted to newly formed Senior Management Team and oversaw R&D staff and efforts. Also took on greater role in production support and implementation.• Key member of leadership team with responsibilities in project management, root cause analysis and corrective and preventative action planning and implementation.• Leadership role in design, validation and implementation of new processes and improvements to existing processes in concert with IT, engineering, production and laboratory resources.• Took on oversight of highly skilled R&D staff and efforts. Implemented improved production support prioritization and response as well as better alignment of research work with corporate goals.• Designed and oversaw the implementation of an electronic product certification system implementing differing customer specifications and seasonal variances.• Achieved successful triennial recertification of BQ-9000 quality management system.

In addition to IT duties, I was selected to take on the ailing BQ-9000 Quality Management System and bring it up to compliance, interact with our customers' and suppliers' quality managers as well as take over supervision of our quality laboratory and its staff.• Brought our BQ-9000 quality management system and related certification back into good standing with the National Biodiesel Board• Resolved staff issues and performance in our production support and quality assurance lab and restored relationship between the laboratory and production functions of the organization.

Adrian, Mi

Hired to build out corporate network, link multiple production locations and provide user training and support.• Converted corporate IT infrastructure from random mix of Windows and Mac standalone workstations with various online hosting technologies to fully functional Active Directory Domain with seamless functionality between sites via VPN.• Designed and implemented corporate intranet for dissemination of information and database driven reporting of production data.

A contractor focused on bringing employers and professionals together not only based on skill but also matching personalities and corporate culture.Systems Administrator (United Bank & Trust, Tecumseh, MI)Brought in to assist in maintenance and transition during merger with Old National Bancorp and provide expertise where gaps in existing resources exist, particularly with Citrix and Microsoft SQL, as well as support to users spread across the region at numerous branches of the organization.• Responsible for transition of Lenawee Community Foundation, a small non-profit organization utilizing space and resources provided by United Bank & Trust, to independence. This includes setting up their own network, internet connectivity, telephony, storage and other technical services.• Published and continue to maintain an interactive database for conversion of current bank customers’ checking accounts to products provided by Old National. I have received many thanks and compliments from Vice Presidents in the organization for my efforts and positive results.• Other duties include maintenance, updates and troubleshooting of security, network services and software spread across over 150 servers in a VMWare environment. Among these are two large Citrix environments, Microsoft Exchange, multiple SQL servers and databases, file services, E3 mortgage lending software, teller and loan servicing software, network monitoring software (Lansweeper, Solarwinds), print servers, etc.

Duties included management, troubleshooting and maintenance of all aspects of the network, direct user support, budgeting, coordinating with vendors and contractors as well as meeting with campus leaders and team members in evaluating, researching and implementing solutions for a wide variety of needs.

• Member of Senior Leadership Team, a team of top-level managers who defined direction of company as well as defining action plan and efficiently utilizing time and resources for successful completion.• Contributed extensive financial and performance data analysis and projections to managers, the Senior Leadership Team and the Board of Directors.• Improved outbound sales productivity and efficiency over 40 times by implementing a predictive dialer and designing prospect management automation and departmental reporting.• Planned and managed budget in excess of $100,000• Designed and created intranet IT help desk request tracking, prioritizing and assignment system including email updates to necessary personnel.• Designed, oversaw and participated in development of franchisee intranet for The Service Source Franchise.• Planned and implemented many cost effective and secure Linux-based solutions for network security and connectivity including VPN.• Trained and developed inexperienced personnel in networking, web development and scripting.IT Manager (12/2002-12/2003)• Implemented web and database servers as well as well as Goldmine CRM software and automated reporting for new online office supply company, Officeville LLC.• Implemented T1 wan services to replace dial-up internet service, including router, firewall, proxy server and secure zone for internet services.• Configured and installed internal servers for email (with anti-spam and anti-virus capability) and DNS for locally hosted domains.• Created automated reporting and management for Officeville customers, employees and managers combining, analyzing and projecting data from multiple SQL servers.• Was promoted to Senior Leadership Team after only one year and was the first non-executive manager to ever receive such a promotion.

Education record

Education record

Education record