Eric Dodds Email & Phone Number

Fort Mill, South Carolina, United States

Chicago, Il

Building and configuring PCs and laptops as well as loadingsoftware, and conducting audits for unlicensed software.Running and terminating infrastructure cabling between workstations and communication closetsResponding to client calls to troubleshoot reported problems and taking necessary steps to resolve the issueStrong skills in supporting desk side for Windows XP, Windows 7 and Windows 8.1 installation, troubleshooting and reporting.Experienced to support Mac OSX laptopsAssist users with Operating System issues, desktop software and printer issuesTroubleshoot and support firewall and routing issuesPurchase peripherals and components when necessaryUnderstanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and FirewallsEmail and Spam troubleshooting

Eastern Iowa & Western Illinois

Providing desktop support, repair, as well as break fix on site at userslocationsProviding leads to sales team about potential customersEffectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends to customer actions necessary to correct situationProviding level II & III technical support via phone and on-site with customersObserves, analyzes, and determines corrective course of action for service and repair of customer equipment.Providing onsite assistance with break/fix, migration, upgrading outdated equipment to clients in eastern Iowa and western Illinois

Moline, Il

Support and maintain in-house computer systems, desktops, and peripherals.This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where requiredReceive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problemsPerform analysis and diagnosis of complex PC problems for end users, and recommend and implement solutionsInstall, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networked peripheral devices, and networking software/hardware productsConstruct, install, and test customized configurations based on various platforms and operating systemsRecommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.Maintain communications with end users to ensure systems continually meet business needsPerform periodic system maintenancePlace and escalate vendor service calls when necessary to resolve hardware or software failuresConduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend products for purchaseWrite technical specifications for purchase of PCs, networking hardware and related products Coordinate with end users and technical staff to implement and maintain systems that utilize industry best practices to meet business objectives, while maintaining the security and integrity of the data, system and networkGenerate metrics, project status reports and operating status reports for management and team membersPrepare, coordinate and support user training and documentation and provide technical assistance for post-implementation support issuesPerform routine to moderately complex problem analysis and resolution design for systems and applications

Iowa City, Iowa Area

Bachelor’S Degree, Management Information Systems, General

Activities and Societies: BTA Senior Member - Worked for Information Technology Systems at the University of Iowa - Worked for University.

Bachelor Of Business Administration (B.B.A.), Management Information Systems