06/2022 - 03/2023 Project with a global technology services company to drive adoption of their standardised OTC process. Managed to increase adoption from 8%->70%.01/2023 - 06/2023 Project with a large German Automobile Manufacturer to automate their management reporting using SAP Analytics Cloud.07/2023 - 06/2024 Project with a large German Automobile Manufacturer to automate their reporting for regulatory requirements (EU Taxonomy) using SAP Sustainability Control Tower

Experienced Business Transformation Leader with a strong track record in driving global continuous improvement initiatives and process optimizations. Led cross-functional business engagement forums with stakeholders from all regions, facilitating alignment and prioritization of vital business process enhancements. Managed a team of Business Optimization Managers specializing in Sales Operations, Service Operations, Supply Chain Management, Procurement, and Finance.Key Achievements:Successfully identified and realized optimization potential, contributing to material savings in gross profit through automation and the adoption of existing functionalities.Supported the deployment and adoption of a multi-year business transformation program, standardizing all business processes across regions using an integrated SAP (R3) system.Drove change management and adoption in the Asia Pacific and Americas regions, ensuring continuous communication between business stakeholders and IT.Defined and implemented an operational change management framework, leveraging methodologies such as John Kotter’s frameworks and SAFe Agile, effectively driving operational change and realizing business benefits.Passionate about optimizing business processes, enhancing data governance, and driving successful change management initiatives to deliver tangible business results.

Key Achievements:Analyzed key transactional business processes and established KPIs and an Operational Dashboard using a BI platform to help stakeholders manage and measure operations effectively.Played a pivotal role in merging an acquisition of over 600 employees into Dimension Data North America’s processes and operations, ensuring seamless Data Migration and Training programs within 8 months, on time and within budget.Ensured accurate and timely migration of Financial Data (AP, AR, GL) for smooth month-end billing and uninterrupted cash flow.Introduced governance and management processes for Master Data, including Client and Material Master data, and established policies and guidelines to enhance visibility and reduce inefficiencies.Proven ability to drive complex transformation projects, improve operational efficiency, and implement effective data governance practices, resulting in significant business improvements. Passionate about leveraging BI tools and stakeholder collaboration to achieve strategic objectives.

Key Achievements:Directed the rollout of a comprehensive transformation program in Europe, integrating Quoting and Pricing applications (DD Direct), ERP (SAP), and Service Management platforms (Service-now).Liaised between business owners and IT to align requirements, prioritize initiatives, and coordinate training, testing, and deployment until successful go-live and post-go-live support.Managed the support and continuous improvement of legacy business systems, including ERP (SAP R3), CRM (Salesforce), Service Management platform (Service-now), e-commerce platform, workflows (K2), and BI tools (SAP Business Objects).Supervised a team including support staff, business analysts, data stewards, and outsourced resources.Introduced a Workflow platform (K2) to enhance governance and control over critical business processes such as asset management, credit limit requests, and non-stock purchase order workflows.Established a Business Intelligence platform (Business Objects/SAP) with dashboards to improve visibility into operational metrics for service operations, finance, and other functions.Expertise in managing complex, multi-country projects, enhancing process governance, and leveraging BI tools to drive operational excellence and strategic alignment across global operations. Passionate about continuous improvement and effective change management.