Eric Graham Email & Phone Number

High Point, Nc, Us

United States

United States

Greensboro, North Carolina, United States

High Point, Nc

Markor, publicly traded and China’s largest furniture manufacturer, purchased Jonathan Charles Fine Furniture in January 2018. High end, craftmanship manufacturing is accomplished in the company owned factory in Vietnam with over 1,100 employees. With the Jonathan Charles acquisition, a brand-new customer service department, AP/AR accounting and supply chain team was hired and put into place along with completely new office and new infrastructure. Warehousing was changed in August 2018 to a new 3PL provider from the original warehouse, 2.5 hours away. Began a new supply chain program to ship LCL orders through a bonded warehouse in Vietnam to a 3PL location in California to increase speed of order fulfillment by four weeks or more to western US customers. ERP system planning and implementation began in June. Responsible for reorganizing and developing a 16-member national sales team. Oversight of all merchandising and product development is handled from the new US office. A brand-new pricing model was also developed and implemented, along with MSRP (2018) and MAP (2019) policies, in the third quarter 2020.

Ran the day-to-day business in the US with global responsibilities for sales, merchandising and strategic planning. Began by re-merchandising the entire case and upholstery product lines to be more relevant and current in the marketplace. Developed case and upholstery product lines for market as well as private label collections. Managed and reworking the existing sales team from 7 (five salaried and fully expensed) representatives to 14 independent full commission representatives. Reworked seven sales territories into fourteen territories to allow more customer contact at the retail floor level. Initiated a to-the-trade/designer pricing structure for sales from the North Carolina Warehouse. Initiated an MSRP and MAP pricing policy. Turned double digit percentage decreases in overall sales volume the first full year to double digit increases in sales volume the second year with overall gross margin improvement. Implemented a five-year extension to an existing furniture license while adding two more future furniture licenses. Managed the remodel of a new 15,000 square foot showroom immediately upon arrival to the company and then managed the addition of 10,000 square feet of additional showroom and new corporate offices. Began the implementation of a new ERP system.

Management of the Century Leisure product line with added responsibilities covering the entire Century Casegoods division. Responsibilities included defining product stylistic directions and implementation in either domestic production or sourced from global suppliers. Developed relationships with several new case designers. Presented product directions to dealers across the country with the intent of refining the products coming out in future markets. Developed a CEU course (Continuing Education Course) for Century Casegoods that has been presented around the country.Senior Manager – Century Leisure, Century Office and Century EntertainmentManagement of the Century Leisure (outdoor furniture) division in conjunction with managing the Century Office and Entertainment lines. Worked with outdoor product designers and factories in several countries to develop new products. Developed a CEU course that reaches and trains interior designers across the country about outdoor furniture. Managed the Office and Entertainment lines by developing new products to address the fast-changing environment in Consumer Electronics.Product Manager – Century EleganceInitially managed two divisions of upholstery – Century LTD and Destinations by Century. Developed a new upholstery product line to reach a new customer base called C2. Remerchandised the Century LTD and Destinations brands into one upholstery division called Century Elegance. Started an upholstery program that is now the Cornerstone program. Developed an additional upholstery division targeting tighter starting price points called Essentials by Century. Responsibilities included creating a profitable mix of products inside several upholstery divisions, managing fabric inventories, involvement in fabric selections, product development, sales training, designing merchandising strategies and working directly with customers in defining product needs and direction.

Pacific Northwest

Sales Representative covering Washington, Oregon, Western Idaho, Montana, Alberta, British Columbia, and Alaska exclusively for Century Furniture. Sales growth for two straight years with double digit increases in sales both years. Century Furniture Sales Rep of the Year 2004 and numerous other sales awards over two years. Developed relationships with existing Century customers and opened several new dealers as well as a to-the-trade showroom in Seattle.

Scottsdale, Arizona

Ladlow’s is a high-end furniture retailer in the Scottsdale, Arizona market. Initially hired as a furniture buyer to work directly for the owner. Responsibilities included managing merchandise for floor displays between warehouses and retail floor in new 80,000 square foot showroom. Managing a sales staff of over 20 people, two days per week.

Bachelor'S Degree, Political Science And Government

Transfer, Political Science And Government