Agile requirements gathering and analysis, team communication, customer solutioning and satisfaction

For the merger of United and Continental Airlines, Mr. Guthrie was brought in by his former Continental Airlines supervisor to analyze business processes for the mission-critical Electronic Logbook (ELB) records management integration project. Gather requirements from technical resources, senior managers Produce narrative, UML and tabular documentation Set & manage pertinent project meetings Attend executive-level ‘wall walk’ meetings to bring business context to technical matters Author main requirements & perform analysis for harmonized flight operations processes (Fault Reporting System) across the two (airline) subsidiaries.

Lead analyst, brought in to conduct build vs. buy analysis on Georgia’s Special Education curriculum delivery system. Primary duties included top-to-bottom review of state and federal requirements, requirements gathering, requirements documentation (business rules, diagrams, comparative tables, etc.). Agile/Scrum methodology; .NET environment Produce complete requirements documentation for project Interview SMEs and local users in requirements gathering process Author documentation within departmental framework and Agile methodology Manage SCRUM meetings and burn-down lists for project Produce narrative and iterative testing scripts; test and diagnose issues Manage product backlog and milestones for project

Perform duties of systems analyst/Sr. Technical Analyst to produce and oversee development of coding-ready documentation. Produce technical requirements for development team based on business specifications Coordinate with line of business to shape business requirements Assist QA Team with SIT and UAT testing Use SQL to manage and query enterprise databases; script XML for Websphere web services Act as secondary administrator for reporting databases Account to management for vendor reporting performance

Directive: coordinated testing of the Concourse Management system to bring initial application version to production within stated timeframe. Produce software testing plan and manage verification of functionality against plan’s test scripts for Concourse Manager system Document defects and communicate them along with business context to IT developers Write test scripts for the application a work dissemination system for airline maintenance technicians called ETaskCard Test backend functionality using SQL and run-through scripts Provide application’s written scripts as basis of on-line training & help materials

 Fidelity Information Systems Loss Mitigation Desktop software – gather requirements, interview SMEs, produce documentation for and work alongside developers Analyze business requirements of proposed new functionality and enhancements Interface with third party vendors to facilitate incorporation of external and adjunct systems Successfully research analogous fields and mapped web services, XML documenting, built Crystal Reports templates Produce scores of project documents communicating requirements for IT development Generate diagrams, process flow charts and tables to facilitate needs of IT development teams Produce data dictionaries and system-adjacency mappings Participate in Quality Assurance testing of newly coded application