Spearheaded total concept support for SaaS clients, ensuring seamless integration and optimal performance.• Provided expert consultation and mentorship to clients, advising on best practices to maintain database integrity and synchronization.• Led menu authoring initiatives for clients, meticulously crafting promotions, discounts, and screen layouts to enhance user experience.• Developed a comprehensive 3-day training package for clients, facilitating numerous training sessions both… Show more Spearheaded total concept support for SaaS clients, ensuring seamless integration and optimal performance.• Provided expert consultation and mentorship to clients, advising on best practices to maintain database integrity and synchronization.• Led menu authoring initiatives for clients, meticulously crafting promotions, discounts, and screen layouts to enhance user experience.• Developed a comprehensive 3-day training package for clients, facilitating numerous training sessions both online and in-person to drive user proficiency and adoption. Show less

Established and directed the Go-Live team, facilitating seamless onboarding processes for new clients.• Offered hands-on pre-installation support and comprehensive store assistance during the critical initial 48-hour period, guaranteeing a flawless transition to the new platform.• Orchestrated Go-Live operations, effectively coordinating cross-functional teams comprising Project Managers, Solutions Architects, Sales representatives, and Help Desk personnel.• Spearheaded the search… Show more Established and directed the Go-Live team, facilitating seamless onboarding processes for new clients.• Offered hands-on pre-installation support and comprehensive store assistance during the critical initial 48-hour period, guaranteeing a flawless transition to the new platform.• Orchestrated Go-Live operations, effectively coordinating cross-functional teams comprising Project Managers, Solutions Architects, Sales representatives, and Help Desk personnel.• Spearheaded the search for a more reliable payment solution for clients, overseeing the seamless transition of all existing stores to the new system. Show less

Served as a Senior Help Desk Technician, delivering comprehensive software support from installation to location-specific optimization.• Enhanced software processes for clients by developing interfaces for importing sales invoices into the system, resulting in improved efficiency and accuracy.• Designed and executed customized two-day training courses tailored to meet customers' software requirements and skill levels, involving travel as necessary.

Founded and operated Dizzy's Donuts, a gourmet donut shop, in partnership with spouse. Directed all aspects of business operations, from the initial business planning stage to the execution of blueprints for the establishment.• Created and refined all recipes and operational processes to ensure consistent quality and efficiency.• Curated a diverse selection of flavors, frostings, and fillings to delight customers and differentiate the brand.• Received recognition in multiple… Show more Founded and operated Dizzy's Donuts, a gourmet donut shop, in partnership with spouse. Directed all aspects of business operations, from the initial business planning stage to the execution of blueprints for the establishment.• Created and refined all recipes and operational processes to ensure consistent quality and efficiency.• Curated a diverse selection of flavors, frostings, and fillings to delight customers and differentiate the brand.• Received recognition in multiple publications for the exceptional quality of products and innovative flavor offerings. Show less

Sea Island Company, Sea Island, GA Dec 2001 - Jun 2005 Functioned as a system administrator for the company's reservation software, enhancing the dining reservation process through software reconfiguration.• Managed and administered the Spa reservation and scheduling software, successfully overseeing the seamless transition to a new system while preserving data from the previous system.• Spearheaded the development of web-based applications to replace the legacy AS400 reservations… Show more Sea Island Company, Sea Island, GA Dec 2001 - Jun 2005 Functioned as a system administrator for the company's reservation software, enhancing the dining reservation process through software reconfiguration.• Managed and administered the Spa reservation and scheduling software, successfully overseeing the seamless transition to a new system while preserving data from the previous system.• Spearheaded the development of web-based applications to replace the legacy AS400 reservations system, resulting in a remarkable decrease in reservation call times by over 50%. Show less

Conducted in-depth data analysis to identify trends in client support calls, enabling proactive resolution of technical issues.• Assumed the role of Lead Support and technician for the company's pioneering web-based POS software, Lighthouse Web, actively participating in configurations and testing processes.• Played a pivotal role in the on-site installation team, overseeing initial POS authoring and configuration to ensure seamless implementation.

Delivered comprehensive technical support for a team of sales agents within the Atlanta division at IBM.• Managed all software and hardware requests for the team while administering the internal network to ensure seamless operations.• Collaborated closely with team members to develop spreadsheets, pivot tables, and analysis reports to support sales efforts.• Successfully oversaw the internal laptop distribution project, facilitating the deployment of new laptops to over 300… Show more Delivered comprehensive technical support for a team of sales agents within the Atlanta division at IBM.• Managed all software and hardware requests for the team while administering the internal network to ensure seamless operations.• Collaborated closely with team members to develop spreadsheets, pivot tables, and analysis reports to support sales efforts.• Successfully oversaw the internal laptop distribution project, facilitating the deployment of new laptops to over 300 employees. Show less