Eric Harris Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas

San Antonio, Texas Area

• Achieved a department high 86% state exam pass rate• Created and delivered curriculum that produced front line reps that outperformed peer production by 68%• Retooled tenured front line agents on changing products improving compliance by 40% in key metrics and increasing cross sales across the board • Coached and Mentored Agency owners through proper implementation of outbound strategies

• Access databases creation • Behavioral Analytics (Matersight) Quality Assurance scoring and submission• Call lists management for 4 separate Allstate sites across the country • Execute business critical Workforce Management procedures improving peak department efficiency by better than 50% • Provide system training support to Front Line Leaders and Department Managers • Consulted with development leader to design training curriculum• Trouble shoot and repair real time systems issues on site and remotely• Facilitated system training via WebEx for cross sight leaders • Assisted education department with training exercises and demonstrations• Responsible for standard reports for various levels of management • Preformed duties of a subject mater expert to the Production and Education Department• Liaison to outside vendors• Support production department with the creation and maintenance of custom Excel and Access tools

• Improved the lowest preforming agents sales by 52%• Improved lowest preforming agents cross sales by 19% • Selected to represent my department to the Professional Teleservice Management Association with acclaimed reviews, contributed to the office winning the Customer Contact Center of the Year Award • Managed employee engagement awareness initiative, doubling participation over last years numbers• Facilitated on-boarding process for new coaches• Increased profitable growth by achieving company leading cross sale percentages • Reduced attrition by 42% • Improved retention by 177% • Increased graduating agents effectiveness rating by 194% • Prepared reports to communicate department SWOT• Manage and direct the day to day activities of 30 licensed Property and Casualty insurance agents in a call center environment • Implemented business strategy on the front lines to ensure program integrity• Served as insurance, systems, and sales subject mater expert for department

San Antonio, Texas Area

• 8th most productive agent (of 420 in the 2011 calendar year) in the site per yearly performance rating (OPI)• Preformed managerial functions on team in my managers absence • Conceived and authored motivational and skill sharpening email campaign to my team, which was shared with other teams by senior management• Consulted on multiple projects including $20,000 capitol investments• Served as insurance, systems, and sales subject mater expert for department• Provided peer coaching and one on one feedback for 12 person sales team, resulting in the number one producing team in the site

San Antonio, Texas Area

San Antonio, Texas Area

• Liquidated over 30 spec homes, with a city wide inventory that would last nearly 2 years

San Antonio, Texas Area

City Of Industry, Ca

• Grew a successful internet department in a competitive market

Riverside, Ca

• Doubled department sales as Internet Sales Manager• Created strategies to make internet auto sales viable• Top Sales Person my first 3 months

Victorville, Ca

Bachelor Of Arts (B.A.), Industrial And Organizational Psychology

Media Arts