Serve as the Project Manager and business lead for 21st Century PolicyNet (21CPN), Social Security's official, authoritative source for Policy and Procedure Agencywide.Super powered Swiss Army Knife:*Participate in all Agile Ceremonies including Grooming, Prioritization, Planning, Standups, Demos, and Retrospectives etc.*Created, solicited for, and lead a business stakeholder and regional SME team of 60+ to serve as continuous feedback loop pre, during, and post development.*Negotiate politically sensitive issues surrounding resourcing, features/capabilities, design, and functionality across components to ensure our project stays within scope, on time, and within budget, always delivering a minimum valuable product to the user.*Instrumental in drafting and executing our Communications Plan involving: Agencywide announcement, Frontlines Broadcast, User Guide, SSA HQ TV Slide, Training VOD, and more.*Advocate for 21CPN by delivering numerous "roadshow" presentations and demos for all levels of executives, leadership, and staff across the Agency and Regions. *Leading Customer and Product Discovery for our next generation virtual helpdesk product (vHelp)

Serving as the Team Lead for the Strategic Planning & Component Support Staff (SPCSS)Team in the Division of Strategic Planning & Customer Engagement (DSPCE) within the Office of Electronic Services & Technology (OEST). I supervise a team consisting of a product manager, seven analysts, and four contractors. Conduct all manners of business expected of management, including time sheet monitoring, performance reviews, and promoting career development.The three major functions of the SPCSS Team are business oversight of the Person Information suite of services, facilitating information technology investment proposals, and coordinating performance reporting measures for all of Operations.Additionally, I serve as the business lead for the Acting Commissioner of Social Security's priority investment, "Adjusting Notice Referral Language in Light of COVID-19." Perform all functions expected of an Agile Product Owner to facilitate the standardization of agency referral language across all notices, promoting service channel funneling while adhering to the legal requirements of the Social Security Act.

May 23 - CurrentActing Supervisor - Lead Public Affairs Specialist - OCOMM/OPICS/DCS Inquiry Intake and Procedure TeamLead ten colleagues divided between the roles of Correspondence Policy and Procedure Analysts and Correspondence Appraisal Policy Specialists.-Administer all routine timekeeping responsibilities-Monitor, assess, and empower employee performance-Maintain and reinforce SOPs for how we facilitate our mail room where we record, scan, copy, file, and ultimately route the majority of physical correspondence that arrives at HQOur Inquiry Intake and Procedure Team plays a pivotal role in helping our agency accomplish its mission. We serve as an artery for paper mail or our correspondence service channel, facilitating the receipt, sorting, scanning, processing of and replying to nearly every piece of mail received at headquarters.We also provide specialized correspondence services to the White House, Commissioner of Social Security, Congressional Offices, and the incarcerated.Persistently maintain, review, and update the 624 page Correspondence Operating Manual (COM) and Correspondence Guide Language (CGL), which is an intranet site that provides agency approved language for response to all matters of inquiries.Nov 22 - Apr 23Served as part of Operations in the OPSOS Front Office on the Future of Work team. We are collaboratively looking at ways to help agency management and staff more effectively serve the public across the nation. Specifically we are implementing a newly enhanced customer traffic management framework called "Express, Schedule, Refer," which will allow us to serve the public more quickly, reduce in office wait times, reduce repeated visits, and more accurately meet the public's needs.

I am a Program Analyst in the Office of Electronic Services and Technology (OEST), Division of Strategic Planning and Customer Engagement, as a member of the MySSA Team. I serve as the Product Owner for the Benefit Entitlement Center (BEC), which is a new service platform offered as part of the MySSA web portal.As product owner, I represent all business stakeholders during development and work in parallel with our Scrum master, Product Manager, and Agile team to ensure our product is meeting its strategic goals.During FY 2019, we successfully launched our first product, the mySocialSecurity Retirement Calculator (myRC),

Complete all standard duties expected of an Operations Supervisor as well as all other work as assignedo Monitoring of agency critical workloads and performance service indicators to ensure our field office is functionally efficient and supporting agency strategic goalso Managing employee performance by holding PACs discussions, crucial conversations, and unit meetings while abiding to the AFGE union contract and OPMo Serve as a timekeeper for the field office and take final action on all leave requests and work schedulingo Respond professionally to both congressional inquiries and customer complaints with candor and compassiono Facilitate communication between the field office and program service centers to resolve dire need and public relations cases that require collaboration to solve challenging technical problems.o Complete security and integrity reviews of employee actionso Function as a micro-purchaser with the authority to properly pay for and track office spending on goods and serviceso Assist the Area Office by delegating or personally completing technically complex action items and special projects such as the abandoned iAppeals workload*Special Projects Completed Include:Designed and implemented new techniques and workflows to more efficiently utilize Self-Help PCs for RCS Registrationso Above changes resulted in our field office improving from 147 total RCS transactions in the entirety of FY 17 to 29 RCS transactions in January 2018, 100 RCS transactions in February 2018, and 77 RCS transactions in March 2018.Created and introduced to the office a new process map for working internet disability claimso Within two months of presenting the workflow and providing training, our field office reduced our outstanding I-Claim initiation times from a month or longer to seven days or less. Timeliness, accuracy, customer service, and consistency were all vastly improved.

Complete from start to finish the most complicated Social Security claims as guided by Title II and Title XVI of the Social Security Act. Serving as a mentor to numerous newly hired and promoted claims specialists by imparting knowledge, auditing cases, and creating new training materials.Informing and training the field office on all new and updated changes in operating policy as dictated by national headquarters. Speaking publicly on behalf of the agency at large on various topics as determined by the target audience.

I process initial claims and post adjudicative actions for retirement, medicare, disability, survivors, and auxiliary benefits as dictated by Title II, Title XVI, and Title XVIII of the Social Security Act.This involves reviewing and understanding vast amounts of extremely complex policy interpreted from federal law, explaining my findings in plain English to the claimant, and then ultimately taking adjudicative action in claimant's best interest by approving millions of dollars in benefit payments over the course of a year.

Developmental promotion where I complete the most complex Social Security (Title II) entitlement situations. This involves dealing with cases that include work reviews, workers compensation offset, public pensions, manual computations, and expedited reinstatements.I am also acting as a trainer for two recently promoted Title II Claims Representatives, providing instruction and guidance on appeals and internet disability claims.

Our Mission:To give back to local businesses by offering a sustainable, organic, non-GMO produce grown free of industrial pesticides. To provide fruits and vegetables that can be grown year round with little supervision to local food banks in need of nutritionally sound foods.To foster interest in cutting edge methods of agriculture, such as hydro and aeroponics, that promote sustainable growing and inspire the next generation of farmers.

As a Service Representative I served as the first line of contact in pre and post claim entitlement situations as it relates to Social Security and Supplemental Security Income benefits. Provided superior customer service in person, over the phone, and through the internet to the public during some of the most emotionally difficult times of their lives.Voluntarily served as a site local area network coordinator. Completed many routine network tasks such as server data backup, profile management, email troubleshooting, and overall problem solving in a Windows Enterprise environment. Provided level 1 tech support.

Managed the many non-legal aspects of case preparation by assisting both Assistant Attorney Generals and Paralegals with their individual requests. Suggested editorial changes to case documents. Made sure the section adhered to the Ohio sunshine laws by upholding a tradition of pristine records maintenance.

As a Page I would write and edit constituent correspondence to inform and educate citizens of Ohio's 23rd Senate district (Cleveland) about Senator Miller's current stance on important issues, and how he could best serve them. I also performed issue research and worked as an office liaison with the rest of the Senator's permanent office aides.

While working as a college intern I created an excel database to analyze data on the growth and performance of charter schools in the state of Ohio. During this time I also communicated with the Senator's constituents to gauge support for or against issues and legislation being debated in the State Senate.

Cleaned and transported many of the department's police cruisers to keep them in peak condition. Processed and tracked supply requests made by the department to make sure the police officers were well equipped and that their equipment worked properly. Performed fingerprinting for background checks of university employees, students, and staff.

Enforced the rules and regulations of parking and transportation on campus. Worked as the eyes and ears of RIT to deter crime and violence in high risk areas. Maintained steady traffic flows during high volume events on campus property.