Drove organizational excellence to lead program management and ensure successful delivery for all engagements. Delivered direct leadership for 10 employees supporting two Physicians. Led operational efficiency, effectiveness, productivity, and process improvement projects. Determined priorities, set goals, and executed strategic financial planning for business strategy. Worked to ensure regulatory and company policy compliance.Key Contributions:_____________________*Provided HR oversight, including hiring, onboarding, training, payroll, benefits administration, and performance evaluations.*Increased patient per Doctor hour from 1.1 to 1.6 and optical revenue by 10% in 2018.*Earned award at Cleinman for revenue growth for fiscal quarters three and four in 2017.

Directed a team of 35 while leading retail operations with annual sales of $7M to achieve overall financial objectives. Effectively designed and implemented retail strategies designed for long-term growth. Cultivated strong vendor relationships to ensure optimal pricing and on-hand inventory. Planned and executed weekly labor and payroll. Key Contributions:_____________________*Served as SMS Expert for project to implement new management system throughout the district. *Achieved ‘Top 300’ store in scorecard metrics for both the 2014 and 2015 fiscal years.*Earned #1 customer satisfaction scores in the Northern Colorado district for the 2013 fiscal year.

Held accountability for a team of over 50 employees to oversee the day-to-day operations, including procuring inventory, managing costs, talent training and development, and customer service management. Planned and administered a $XX operating budget to procure $6M in annual sales; tracked key metrics such as sales, conversion rates, and operating costs to compile, analyze, and present performance goals. Key Contributions:_____________________*Facilitated all trainings for managers and associate level employees throughout the district.*Earned #1 customer satisfaction (OSAT) scores in store hotel and salon for the 2011 fiscal year.

Delivered senior leadership with full P&L accountability to manage the daily operations and support sales initiatives for four retail locations. Coordinated a team of XX providing customer service and sales support. Conducted coaching and mentoring to increase team’s ability to deliver and exceed expectations while creating opportunities to develop talent. Achieved consistent sales growth through the implementation of operational efficiencies, quality candidates, and proper training strategies. Key Contributions:____________________*Trained all region managers on sales techniques and best practices for running the sales floor.*Spearheaded the region management training program for all Rocky Mountain managers.*Earned ‘Circle of Champions’ award for sales and #1 district customer satisfaction scores for the 2009 fiscal year.