Eric J. Email & Phone Number

United States

Chicago, Illinois

Chicago, Illinois

I help build cool stuff for revolutionizing the way people work with and think about logistics by ensuring the quality of our software through a variety of testing approaches and applying agile methodologies!

Schaumburg, Il

Oakbrook Terrace, Il

Primary responsibilities include monitoring and maintaining Redbox kiosk network in the US and Canada through assessing, updating, and troubleshooting machines as needed. This also included providing hands-on support to local field staff through remote methods, including by phone, email, and VNC. All mentioned operations were escalated and recorded via Remedy ticketing system for documentation and follow-up by all technicians and supervisors.

Oswego, Il

Used intermediate knowledge of electrical systems and supplies to assist customers and contractors in troubleshooting and putting together both home and commercial-level projects. Provided superior customer service, achieved sales budgets, and performed needed maintenance on merchandise and display installations

North Aurora, Il

Responsible for checking in customer product as per precinct SOP, as well as providing computer-related repairs, upgrades, installations, and other technical support services as needed in the store to meet customer service expectations in a friendly and helpful manner