Eric Carroll Email & Phone Number

Professional Summary: Able to apply comprehensive understanding of principles, theories, concepts, and industry practices and standards to installation, preventive and corrective maintenance of equipment including PC-based computers, video surveillance equipment, network communications equipment, long distance fiber optic network, and radio equipment. Key Responsibilities: » Diagnose and repair hardware, software, and system issues.» Prepare logs to track the technical status of system, installation, and maintenance activities with accuracy and completeness.» Perform site visits, evaluate, and analyze existing systems, develop reports and plans based on project analyses and assessments, and develop solutions for upgrade and retrofit.Leadership/Project Management Responsibilities:» Coordination and attendance at project meetings with clients, public officials, engineers, planners, and transportation system users. » Provide project support in the delivery of technical and analytical services, including plan and specification preparation, cost estimates, schedules, data analysis, research. » Direct activities to ensure that installation, integration, and operational testing conform to functional specifications, recognized codes and standards, and requirements.» Coordinate operation, maintenance, and repair of equipment and systems in field installations.» Identify deficiencies in hardware design and implement upgrade plans.

Professional Summary: Responsible for improving the performance and functionality of computer and communications equipment to meet ever-changing operational needs.Key Responsibilities:» Remotely monitor, diagnose, and repair circuits and features across a diverse range of telecommunications platforms including 5e, DMS, SONUS, Metaswitch, and Ribbon G9 switches.» Work directly with clients, communicating via phone or email, to troubleshoot and resolve network issues.

Greater New York City Area

Professional Summary: Installed and maintained cabling for Fiber Optic WAN and legacy WAN networks in residential and commercial properties. Aided and assisted clients to properly utilize Verizon services and equipment. Maintained an in-depth knowledge of hardware and software installation and repair techniques to consistently perform equipment troubleshooting tasks.Leadership/Management Responsibilities: » Collaborated with Engineering department to successfully implement new customer service provisioning, resulting in improved customer satisfaction and increased revenue for Verizon.» Served as trainer to teach and support co-workers in the proper use of test equipment and remote testing platforms as well as instructed employees on policies and procedures of installation, maintenance, and safety.Accomplishments:» Recognized by peers as a solid technical resource; encouraged peers to pursue technical projects to enhance knowledge and improve efficiency.» Managed team of 10-20 staff overseeing pay, schedules, and work assignments.» Directed teams during day-to-day operations as well as special teams created for disaster recovery post 9/11. The disaster recovery team saved an estimated $2 million dollars for Verizon by rebuilding its facilities database to restore service to lower Manhattan.» Represented Verizon for article written by Wall Street Journal. » Successfully connected new customers to Verizon's fiber network and fought to have alterations made and/or databases corrected ensuring access for customers.

Master'S Degree, Telecommunications

Bachelor Of Arts (B.A.)

Associate Of Applied Science (Aas), Telecommunications Engineering