Eric Jackson Email & Phone Number

Responsible for the development and maintenance of ServiceNow application and workflows to be utilized within IT and other business units.Owner of IT administrative process. Responsible for ensuring compliance with bank policies related to user provisioning, vendor management, change control, and other major IT functions.Coordinate and assist other business units with their role in IT-related administrative processes.Frequent project work.

Install, configure, and maintain PC workstations, laptops, printer, telephones, and other equipment used by or supporting approximately 400 end-users.Responsible for troubleshooting hardware and software issues escalated from the Help Desk Technician and assisting in Help Desk overflow on calls, email, and other incoming communications. Troubleshooting support required on-site and remotely. Ensure monthly and other high-priority patches are deployed to workstation end-points… Show more Install, configure, and maintain PC workstations, laptops, printer, telephones, and other equipment used by or supporting approximately 400 end-users.Responsible for troubleshooting hardware and software issues escalated from the Help Desk Technician and assisting in Help Desk overflow on calls, email, and other incoming communications. Troubleshooting support required on-site and remotely. Ensure monthly and other high-priority patches are deployed to workstation end-points using LANDesk patch management.Responsible for administering LANDesk including: - OS Deployment: Building a master image and deploying to workstations both local and remote - Software distribution packages are built and deployed successfully and efficiently - Inventory/Asset management and trackingEnsure that endpoints have antivirus installed and that it is up-to-date.Frequent project work for special projects typically outside normal duties.Write and maintain Knowledge Base articles to support other IT personnel in troubleshooting and routine tasks. Show less

Collaborate with vendors, marketing, and web designers on layout, text, and User Interface of electronic products and services.Project management efforts to coordinate with programmers and vendors for the testing of, new implementations of, or upgrades to; electronic service systems.Coordinate the management of projects to implement new systems and upgrades.Test new, or upgrades to: electronic services systems, online applications, and websites.Document and track… Show more Collaborate with vendors, marketing, and web designers on layout, text, and User Interface of electronic products and services.Project management efforts to coordinate with programmers and vendors for the testing of, new implementations of, or upgrades to; electronic service systems.Coordinate the management of projects to implement new systems and upgrades.Test new, or upgrades to: electronic services systems, online applications, and websites.Document and track testing efforts and results.Assist in testing and troubleshooting of production systems and problems.Design, write, and execute testing requirements, plans, and scripts.Provide 2nd tier support for E-Support department to assist with complaints or problems related to electronic services. Show less

Oversee and monitor team agents to ensure policies and procedures were properly followed.Listen to and resolve member complaint calls.Train new phone agents.Answer members' and call center agents' questionsValidate, proofread, and mail forms;

Bachelor’S Degree, Business/Multimedia Technologies

Associate’S Degree, General Studies