Eric Jackson Email & Phone Number

San Antonio, Texas, United States

As Senior Talent Acquisition Operations Manager, I led recruitment operations across 7 districts, 42 companies, and 240 internal recruiting regions covering 14 states. Providing strategic and sound guidance to senior leadership, I developed and implemented training plans and oversaw large-scale sponsorships and events. I conducted market research on recruiting trends and technologies, identified optimal solutions to address internal gaps, and produced reporting on performance metrics. I also oversaw a team of 20 employees, with 5 direct reports.Key contributions include:• Streamlined the recruitment process leveraging Six Sigma methodologies, leading to a 20% reduction in processing time and a 15% increase in efficiency.• Designed and executed recruitment campaigns across the digital recruitment ecosystem of 2K+ recruiters, boosting lead generation performance and enhancing the candidate experience.• Delivered several recruiting workshops to audiences of 200+ leaders on average, including Prospecting Strategies and Methods, Interviewing Skills, and Building Recruiting Networks.

San Antonio, Texas, United States

In this position, I set the strategic direction for the talent acquisition function, framework, and infrastructure, with oversight of a team 7 direct reports and a total organization of 300+ employees. I defined processes, tools, and standards for candidate sourcing and recruitment, new hire onboarding and retention, recruitment technology, and employment branding to attract and retain top performers. Additionally, I tracked performance using metrics and measurement tools, and translated data into concise storytelling.Key contributions include:• Drove strong project execution by leading cross-functional work streams in a fast-paced environment with shifting priorities, including annual training, annual advertising budget, DEI program, school recruiting program, and Occupational Physical Assessment Test (OPAT).• Improved daily reporting procedures and continuously improved processes, leading to a reduction in administrative processing times and a sharper focus on client-facing operations.• Led the development and delivery of technical and operational procedures and guidelines across multiple districts, resulting in the achievement of 98% of full-time hiring goals and 90% of part-time hiring goals within 6 months.

Los Angeles, California, United States

In this role, I headed all aspects of workplace performance, resources, budgets, and training requirements for a portfolio of 1.2K employees and provided subject matter expertise in the areas of organizational restructuring, operations management, restructuring, and team building. I also managed, coached, and developed 21 Office Managers and 150+ recruiters.Key contributions include:• Headed full-cycle recruitment efforts for 2 regions in Elizabethtown, KY and Los Angeles, CA, and surpassed 2K new hires per year.• Guided and trained employees, ultimately driving empowerment and the ability to autonomously execute tasks and planning, resulting in the achievement of 58% of the Department of Defense market share, the highest in the organization's history.• Introduced a tailored marketing and prospecting plan, leading to a 12% increase in recruiting production within the first 12 months.• Planned and implemented quality controls measures, resulting in an 83% increase in administrative processing accuracy and enhancements to the new employee onboarding program, with a transition rate of 95%.

Corpus Christi, Texas, United States

San Antonio, Texas, United States

Fort Lee, Virginia, United States

Fort Stewart, Georgia, United States

San Antonio, Texas, United States

Selected as 1 of 13 Wells Fargo corporate fellows nationwide as part of the U.S. Chamber of Commerce's Hiring our Heroes Corporate Fellowship Program.

Masters, Public Administration

Bachelor'S Degree, Liberal Arts And Sciences/Liberal Studies

Education record

Education record