Provides a high-level project plan and documentation.Works under minimal supervision on various projects.Utilize wide latitude for independent judgment.Develops and manages project life cycles up to and including successful hand-off of issues to the Customer Support organization.Maintaining ownership and enforce escalation process for installation issue resolution and give final go/no go on installation departure.Reviewing all documents and alert Sales and Contracts to potential technical, logistical or business issues and liaison with internal departments to ensure a necessary needs and goals are being met.Allocating resources with other PM’s and maintain installation/project schedules.Provide technical and integration support to sales staff.Establish and maintain professional relationships with customer IT and business executives to facilitate honest and timely communication.Identifies changes in technology, customer environments, and product direction that could adversely affect the efforts of the system.

Responsible for delivering course content in a manner that students have the ability to grow and advance in their careers. Courses:Business Project ManagementIntroduction to Business Analysis and IntelligenceIntroduction to Functional and Project Management Management of Information Systems

Responsible for over 5 million dollars in InventoryProviding exceptional service throughout the customer’s experience.Communicating effectively both in-person and over the phone to discover the customer’s wants and needs.Serving as an advocate for CarMax by sharing what makes us the smart choice.Navigating and using various provided computer programs as selling tools.Consulting and guiding your customers to the appropriate next step based on their situation.Facilitating steps of the sale, such as the vehicle appraisal process, taking test drives, and submitting finance applications.Maintaining a working knowledge of CarMax products and appropriately recommending them to customers.Reading, collecting, and transcribing data in order to complete accurate paperwork.Seeking out opportunities for self-development, participating in training, and welcoming performance feedback.Building and maintaining strong relationships and demonstrating excellent teamwork.Maintaining the sales area so our vehicles and products are neatly and accurately displayed.

Driver Role -As a school bus driver I am responsible for picking up and delivering several hundred children during a normal shift — on time and safely. Responsible for following all traffic and company regulations to the letter, and must remain cool, calm and collected in all situations.Complete daily pre- and post-shift vehicle inspection activities to ensure a safe journey for our riders. Recruiter Role - Work with outside headhunters and staffing agencies to identify new talent in outside sales Review and analyze resumes using our in-house ATS software program Scour job search websites for potential recruits and contact those candidates personally Interview potential sales staff members using industry-standard techniques Introduce new hires to the company and walk them through the hiring and training process Serve as an employee advocate for new hires as well as established employees Complete all new-hire paperwork with candidates who meet the expectation of the job

Managed and motivated a team of LMS/Technical Support professionals and outside contractors on and offsiteFacilitate and Deliver new processes throughout the organization Participate in the development of service level agreements and the ongoing management of service level compliance Participate in the innovative design, development, collaboration and implementation of the course creation processResponsible for staff development, retention, and conflict resolution.Works closely with Instructional Designers, Course Development and the Production teams with course creation and design.Successfully manage through a matrix organization to provide superior customer service Maintain daily procedures and processes for clients and team improvementResolve issues of a complex scope that impact the business and overall business objectives. Oversee multiple projects across all phases of developmentAbility to motivate and inspire the Project Team to ensure successCoordinated and conducted weekly status meeting for clients as well as biweekly internal status meetingsPlan and organize project timelines and deliverables using Excel and SharePoint to effectively communicate project direction and expectations to clients and project team.Communicate with clients regarding project briefs, status, and deliverables.Organize files and implement company standard naming conventions for smooth transition between clients and production teamMonitor workflow and make timeline adjustments as needed

Facilitated preparing students for lifelong learningHelped developed students with broadly varying educational backgroundsAccommodated students in achieving their academic goalsPrepared students for college and work experiencesPromoted students personal enrichment

Facilitate and direct claimant’s in Unemployment procedures and processesConduct benefit rights informational training for claimantsManage the completion and processing of Unemployment benefit applicationsMaintain and monitor claimant unemployment issues and conflict resolutionCoordinate RES workshop and presentationFacilitate training schedule and workshop presentationManage adjudication decisions and appeal processMaintain claimant database specifically for RES programConduct unemployment community presentations

Oversee multiple projects across all phases of developmentAbility to motivate and inspire the Project Team to ensure successCoordinated and conducted weekly status meeting for clients as well as biweekly internal status meetingsSupervises the office and office staffDirects all computer operationsInventory control for office suppliesCommunications Facilitator

Computer Teacher :Implement Technology Standards for Second through Eighth gradeResponsible for teaching basic computers, and software and hardware skillsTeach students keyboarding, Word, Excel, Power Point, and PublisherHelp students achieve academic success in Computers /KeyboardingHouse ParentManage a Cottage of twelve studentsWork closely in students daily lives and daily activitiesTeach students to utilize the four basic skills and character countsProvide a positive and safe environment for students

Designed, developed, and implemented a student database to using Microsoft Access to allow students to find employment opportunities.Advised students on employment opportunitiesEvaluated and advised students on training and resume writing and provided leads for employmentFacilitated and organized 30 company job fair every quarterResponsible for development and training of office employees