Eric Johnson Email & Phone Number

Birmingham, Alabama, United States

Birmingham, Alabama, United States

Birmingham, Alabama, United States

Marietta, Oh

Certified Salesforce Administrator – April 17, 2019 – Credential ID# 20012258Salesforce Skills - Lightning, Classic, CPQOrganization - 36 users in orgUser Setup - Added new users, troubleshoot user access issues, maintain user security settingsSecurity and Access - User profiles, Permission sets, Object level security, Field level securityStandard and Custom Objects - Enhance page layouts and fields for both standard and custom objectsService and Support Applications - Set up Knowledge database to be used by Service Department, Implemented use of Service Console by service agentsActivity Management and Collaboration - Set up Chatter groups, Implemented use of Chatter in Service DepartmentData Management - Importing data into objects, Cleaning and verifying data for orgAnalytics – Reports and Dashboards - Created dashboards: Service Executive Overview, Rental, Warranty, Create reports for all levels of org, identified reporting requirements for multi-level usersWorkflow/Process - Created notification process using both Workflow Rules and Process Builder for rentals (rental manager notified 5 days prior to rental end date), Email alert when new rental entered into system, macros, quick text

Marietta, Ohio

Organized and led cross-functional teams working to solve stakeholder problemsTrained users on use of Salesforce and Global Shop and drive user acceptanceStrong communication and customer service skillsAnalyzed as-is processes and documented standard procedures for parts, service, warranty, warehouse, and rentalWorked directly with customers and dealers to learn their needs and facilitate solutionsDesigned dashboards using Microsoft Power BI to analyze operations metrics from Global Shop

Marietta, Oh

Responsible for directing and coordinating production and maintenance activities of the plant by supervising crew of operators, mechanic, and electrician on shift.Perform quality testing on product in laboratory, Conduct raw material and supplies inventories.Responsible for safety, environmental, Lean, 5-S, housekeeping, confined space rescue.

Parkersburg, Wv

-Managed parts and service operations and personnel for the Caterpillar dealership in WV-Planned training schedules for employees and created new-employee orientation for Parkersburg branch-Organized safety committee for Parkersburg branch-Managed operating budget and P&L statement-Implemented Caterpillar Contamination Control procedures-Sponsored and participated in multiple Lean Six Sigma projects-Served on labor contract negotiation teamKey Accomplishments:-Increased sales by improving customer service and entering new markets-Reduced expenses by improving efficiencies and introducing new systems-Achieved a store record for invoicing work orders in October 2012-Completed seven machine rebuilds in 2011/2012 for a total invoice amount of over $1.7 million-Improved variance vs. flat-rates on engine rebuilds by increasing efficiency and productivity-Procured over $430,000 in capital funds for improvements in 2012-Awarded Caterpillar “5-Star Contamination Control” Rating – 2006, 2007, and 2008

Belpre, Oh

-Managed shipping department operations and personnel, ensuring that all shipments were packaged and shipped according to customer specifications-Managed packaging supply inventory-Served as the backup for the Quality Control Lab Supervisor-Trained personnel on AS/400 operating system

Belle, Wv

-Prepared and processed parts and service warranty claims to Caterpillar

Belle, Wv

-Managed the service operations and personnel of the Component Rebuild Center

Belle, Wv

-Managed and coordinated the daily operations of the Component Rebuild Center

Belle, Wv

-Scheduled preventive maintenance services and managed Customer Service Agreements

Ranger

Activities and Societies: Business Administration Specialist Superbadge, Security Specialist Superbadge, Lightning Experience Reports &.

M.S., Industrial Labor Relations

Activities and Societies: Iota Rho Chapter, Industrial Relations Honor Society

B.S., Human Resource Management

Graduated Cum Laude