Eric Kanugh Email & Phone Number

Brookfield, Wi, United States

• Ensuring customer satisfaction through entire process, from order pickup to customer drop-off, by staying in contact as needed and anticipating customer needs in advance• Set up as a self-employed business, utilizing standard P&L techniques to track income and expenses through detailed, self-developed Excel spreadsheet

Wauwatosa, Wisconsin, United States

• Drove Overall Revenue and Business Strategy: Ended fiscal 2019 with a 5 of 5-star scorecard rating in Net Sales, Profitability, and Payroll Management, through weekly evaluation of department sales performance, business metrics, and P&L• Trained Managers at a District Level: In 2019 assigned as District Training Manager for the Wisconsin and Chicago area, welcoming and training all new Store Managers• Recognized on a national level as a 2019 Top 8 Employee of the Year, and as a 2018 Top Performing Store Manager by the CEO• Organized and ran the relocation of Williams Sonoma at Mayfair Mall in 2018, from scheduling and managing upwards of 30 employees per day, to overseeing the logistics of physically moving and setting up tens of thousands of products, while only being closed 4 business days• Engaged in HR Roles including recruiting, performance management, employee concerns, and training across operations, visual, sales & service• Wrote Efficient Schedules: Focusing greatest talent and payroll dollars at busiest times, with effective zoning to maximize opportunities• Coached Passionately: Developing every manager to excel in their role, then to the next level for an effective succession plan; developing associates through management team and in-the-moment, practical training

Madison, Wisconsin, United States

• Lead the sales floor in customer service, created and oversaw daily staff projects, issues and training• Merchandised displays, generated staff schedules, and directed national shipments of product• Coordinated both on- and off-site catering and events including birthdays, meetings, and weddings

Madison, Wisconsin, United States

• Wrote content for two new websites and two national brochures, and managed all social media• Acted as chief editor of legal documents, restaurant menus, training guides and more• Involved in lead generation and guided franchisee prospects through owning a restaurant

Madison, Wisconsin, United States

• In charge of weekly staff scheduling, daily staff needs, commendations and coaching• Involved in weekly inventory management and ordering of supplies as needed• Served customers as a manager, waiter, food preparer and barista