• SAP Support Engineer specializing in SAP S/4 HANA Finance systems.• Assisting customers to resolve complex issues through multiple support channels (incident solving, knowledge management, Expert Chat, Schedule an Expert, and SAP Communities).• Responsible for taking ownership of own queue on customer issues, and showing best initiative to solve the issue independently, or to collaborate with colleagues in different lines of business to determine a solution.• Creating Knowledge Based Articles KBA’s to help with resolving and providing a solution for customer issues.• Analysis of business requirements and gaps in customer solutions.• Reviewing and analyzing customers customized programs and recommending optimization of ABAP code to enhance the programs performance. Reviewing and analyzing customized SQL queries.• Partook in multiple training sessions / innovation initiatives to improve my technical, soft, interpersonal, teamwork, and communication skills.• Very flexible within my current role as I work a variety of shifts on a weekly basis, and cover a number of weekend support shifts when required.