Eric Jaeger Email & Phone Number

Poughkeepsie, Ny, Us

Responsibility for account management, forecasting, funnel management, sales support, and problem resolution for our business customers. The client experience was in my hands as I interacted with new and existing customers to drive revenue and business success while ensuring first-class service. Handling strategic Outbound calls through phone dialer that focuses on various critical marketing campaigns. Supporting Inbound overflow during cyclical sales events (iconic launches) and seasonal peaks. Identifying opportunities and selling Voice, OneTalk, Business Internet, BlueJeans, and BuSS products. Owning and managing the sales cycle end to end. Building and maintaining a sales funnel and following up to ensure the completion of opportunities. Dispositioning campaign records properly and accurately. Partnering with customers to understand their business, industry, and competition in presenting solutions with a consultative selling approach. Meeting/exceeding quota targets and standards of performance. Resolving customers’ problems and recommending solutions. Creating Major Account Agreements and new business profiles. Working actively in B360, SFDC, WorkHub, and our Inside Sales IVR technologies. Partnering with the marketing team, ops team, finance teams, and field sales teams to drive success with the current base of customers and new logo business.

Sales Results: Meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services. Demonstrate equipment functions and network capability. Perform rate package evaluations and propose solutions that best benefit the company and the customer. You must also be able to move throughout the store to actively engage customers, demonstrate products, and effectively execute the sales function.Customer Retention: Maintain and grow existing customer base and manage churn. Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities. Ensure customer satisfaction and resolve all customer issues and concerns. Order Processing: Accurately process customer transactions, audit and reconcile daily cash receipts. Training/Meetings: Responsible for thorough knowledge of all store functions. Remain current on all wireless products, services, industry and competitive trends.

Extensive Responsibilities include:-Meet and exceed quota and revenue objectives lead store/kiosk in sales, accessories, handsets, enhanced services, and customer renewals. Demonstrate equipment functions and network capability. Perform rate package evaluations and propose solutions that best benefit the company and customer. Drive both individual and team sales performance results and activities to ensure sales techniques and sharing with the team. Responsible for thorough knowledge of all store functions. Remain current on all wireless products, services, industry and competitive trends-Maintain and grow existing customer base and manage churn. Act as a first level of contact for customer escalation issues. Ensure that customers are greeted and properly handled in a timely manner.-Service activations, processing ESN changes and bill payments, respond to billing inquiries, equipment replacement, and processing price plan changes and upgrades.-ensure that all appropriate documentation and data entry is complete-Assist in the administrative functions of the store, including cash management and asset protection of store inventory by maintaining proper inventory levels by determining appropriate minimum and maximum levels; orders, receives and transfers store inventory-reconciles cash (bank deposit, safe fund/till fund, daily financial transactions) and follow bank deposit procedures-opening/closing of location and communicating updates on policies/procedures-process handset and accessory returns. Maintains store demo log.

Extensive responsibilities include:-Recruiting/interviewing/hiring-direct and coordinate overall sales and operational performance of assigned retail store locations.-train, direct and schedule assigned associates to perform duties aimed at selling Sprint PCS products and services to customers in the retail location. Provide in-center training on sales techniques, contract and promotions.-Deal directly with customers to answer question and resolve problems escalated by associate sales personnel. Authorized process overrides and ticket voids.-oversee the work of the TSR, identifying customer issues and ensuring timely resolution of problems-Review inventory. Monitor stock levels and expected deliveries. Address anticipated stock overage or demand. Research and correct any inconsistencies between existing stock and monthly inventory audit report.-Review daily register activity, auditing, reconciling and reporting transactions as required. Take steps to correct discrepancies. Completes required paperwork on transactions and prepare closing reports.-Gather and verify information on phone and accessory sales to determine commission validity. Compiles sales forms from all sales personnel and prepares summary report for finance.-Maintains a variety of daily, weekly and monthly reports to monitor sales, customer activity, third party activation’s, credit checks and inventory management.

Extensive responsibilities include:-Recruiting and interviewing new employees-Controlling Churn-Collections-Explain products and service-Troubleshoots products and service-Prepare monthly reports-Follow up with customers in a timely manner-Research and resolve billing issues-Accounts receivable-Conduct monthly feedback sessions-Forecasting team/office needs

Bachelor Of Science, Business Management

Concentration: Finance

Associate Of Science, Business Administration