Eric Lander Email & Phone Number

Birmingham, Alabama Area

• Manage and develop North Alabama Service Department territory and Customer Relations.
• Develop and execute yearly business plans driving associate development, customer support excellence, and strong business performance.
• Build/Execute/Manage individual development plans for 6 Field Service Team Leads, and 22 Field Service Technicians focusing on 3 areas – (customer service excellence, individual professional growth, and business acumen)
• Work in partnership with North Alabama Sales representatives to develop service territory in both unit sales as well as service adds.
• Work in partnership with all departments within the organization to resolve issues and develop processes to better serve customers and associates.
• Manage technician and customer parts inventories across service area to ensure accurate stock levels and increase field availability to ultimately reduce customer down time.

Birmingham, Alabama, United States

• Schedule and execute completion of monthly Schedule Maintenance for assigned customers.
• Manage Work-In-Progress, van inventory to efficiently perform repairs and breakdowns to minimize customer operational down-time.
• Effectively diagnose and repair Electrical, Hydraulic, & Mechanical systems on class 1-5 material handling equipment.

Tuscaloosa, Alabama, United States

• Effectively diagnose and repair automotive issues in a timely manner.
• Communicate with customers at time in regard to needed repairs and priority levels.
• Recommend periodical services for customer vehicle longevity and shop up sales.
• Work directly with service writer and parts personnel to provide a timely and positive customer experience.