Manager (Regional)
Singapore
Strategy & Planning. Short and long term strategic planning.. Policies, procedures and plans development, implementation and maintenance.. Products, services, protocols and standard research and recommendations.. Establish and manage SLA with all Business Units.Acquisition & Deployment . Manage vendors, outsourcers and contractors on service deliveries.. Infrastructure security measures planning and deployment.Operational Management. Project and resource management. Feasibility studies for project upgrade, improvement planning and conversions.. Operation Desk, Help desk, Security, Collaboration, Network and infrastructure team management. IT license, contract and asset managementAccomplishment (Spearhead)2014 Aug - Successfully restructure IT Operation to streamline services, set standard regional boundaries.2014 Oct - Successfully set up a local Security Operation Team force in Singapore2014 Oct - Successfully implemented ITIL process in Singapore2014 Nov - Successfully build up Regional Operation Desk supporting South and South East Asia2015 Feb - Successfully implemented Regional monitoring services for Server and Application covering South and South East East2015 Feb - Successfully implemented Canon Infrastructure Standard for South and South East Asia2015 Mar - Successfully implemented Regional Hosting services to support South and South East Asia2015 Mar - Successfully implemented Regional Security Operation Management Team for South and South East Asia2015 May - Successfully implemented Regional monitoring services for LAN and WAN covering South and South East Asia2015 Jun - Successfully implemented Regional Process for all countries in South and South East Asia2015 Jan - Oct - Technical Project Manager for new office solution in Singapore
