Eric Lovett Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Greater Atlanta Area

• Set banquet tables to meet function specifications. • Deliver and serve food and beverages, including, but not limited to, meals, condiments and accompaniments • Ensure menu knowledge• Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver to the stewarding area• Ensure guest satisfaction throughout the meal service• Respond to guest requests in a friendly, timely, and efficient manner• Assist fellow team members and other departments wherever necessary.

Buckhead, Georgia

* Customer Service: Anticipating needs and empathizing with diverse customers. Speaking clearly, quickly identifying and resolving problems, listening and responding to requests, and following up to assure complete satisfaction. * Sales: Outstanding up selling ability without over-selling. * Team Lead/Trainer: Experienced in leading teams, delegating work, enforcing policies, ensuring assigned tasks are completed and motivating co-workers. * Accounting/Inventory: Accountable for inventory orders, cash and credit transactions. * Computer Proficiencies: Various POS software programs, including Micros, Restaurant Manager, landline and wireless credit card terminals, Microsoft Office.

Greater Atlanta Area

* Assist guests in order selection by promoting new menu items and specials. Respond to inquiries regarding meal preparation. * Up-sell specialty drinks, appetizers and desserts to increase guest check averages. Coordinate with kitchen staff to ensure accurate order preparation. Regularly follow up with guests and promptly fulfill additional requests. Collect payments and complete transactions with receipts. * Frequently assisted colleagues, promoting teamwork while making a positive and professional impression at all times providing exceptional service for the guests dining experience. * Recognized as Lead Trainer/Top Bartender with the responsibility for welcoming new employees and overseeing their knowledge of the Micros Payment System, menu, bar set-up and rules. * Routinely managed table stations while achieving sales goals during peak hours. * Consistently achieved company 5 star quality service; Member of the JW Marriott Hurricane Katrina Task Force.