Eric Lundberg Email & Phone Number

North Hills, Ca

Oversee Computer Aided Dispatch (CAD) System to ensure timely responses to incoming and outgoing calls; manage incoming and outgoing radio communications while simultaneously organizing and dispatching providers to pre-scheduled and new non-scheduled trips in a variety of geographic unit locations.Monitor dispatcher calls and recorded calls for quality assurance, client satisfaction, and employee coaching opportunities. Supervise over 20 dispatch employees and 90 EMT field employees, managing department scheduling, employee reviews, training and testing, and all unit resources.Monitors dispatcher calls and recorded calls for quality assurance to ensure optimal performance, integrity, and professionalism for client satisfaction and employee coaching opportunities. Also manage department scheduling, employee reviews, training and testing, and all resources.

North Hills, Ca

Evaluated and prioritized incoming requests for services while communicating effectively with all callers while documenting all phone and radio transactions using a CAD program.Liaised between dispatch, field units, and clients to ensure all transfers from facilities are completed correctly, safely, and timely Served as lead training officer for all new dispatch employees in preparation for system training test at end of their probation periods.

Greater Los Angeles Area

Performed triage, pre-hospital care, and safe transportation for patients while communicating with hospital for care.Operated, maintained, cleaned, and managed inventory of ambulance equipment.

Pasadena, Ca

Researched and developed the Health and Welfare Plan Compliance Manual; spoke for Genesis at the National Healthcare LAAHU conference to promote internships among other healthcare organizations; represented Genesis at the NAHU conference.

Greater Los Angeles Area

Provided high-quality medical care and customer service in stressful situations while communicating proficiently and effectively with hospital staff and co-technicians. Served as EMT training officer, educating all new EMT staff to ensure their skill level and demonstrate proper instructional procedures for medical transports.

Bachelor Of Science - Bs, Health/Health Care Administration/Management

Activities and Societies: Summa Cum Laude, Dean’s List, National Society of Leadership and Success, and Health Administration Student.

Associate Of Arts - Aa, General Studies