Eric M. Email & Phone Number

- Communication amongst operations with business needs on government contracts- Provide feedback and solutions from sudden changes and adjustments to contract needs- Provide weekly reports/deliverables based on numerous sites across the US- Provide support with operations - Developed templates and tools for document processes and maintain SharePoint for management- Support of contract/program details and renewals- Ensures compliance with project deliverables and deadlines- Training of employees with policies and procedures such as Deltek and Concur, etc.- Employee management, resolve employee issues and provide reports to HR to construct plans and corrective actions as necessary- Provide Support to Project Manager with reports on performance and any arising issues- Liaison between department to ensure operational success and working relationships- Travel between sites across US as necessary

- Communication amongst administration with business needs on government contract facility of 1500+- Provide feedback and solutions from sudden changes and adjustments to executive teams- Provide training to administration assistants on day to day operations- Provide reports on scheduling of current employees 100+- Provide support with operations and security- Developed templates and tools for document processes for management- Provide trackers and report progress of project deliverables/milestones- Support of contract details and renewals- Ensures compliance with deliverables and deadlines- Provide HR assistance with timesheets, expense reports and other operational HR guidance- Maintaining of databases from employee information to progress of other departments- Training of employees with policies and procedures- Employee management, resolve employee issues and provide reports to HR to construct plans and corrective actions as necessary- Provide Support to Project Managers with reports on performance in the departments- Liaison between department to ensure operational success and working relationships

- Communicate on a regular with County Social Workers of San Bernardino and Riverside County with placements and solutions with foster children- Provide feedback from biological parents important to court legal decisions- Developed training/improvement plans for minors and parents- Provide training to parents on monthly basis- Provide 24 hour Emergency Response- Represent and advocate for foster care children for legal scenarios- Document and record special incidents as in line with Community Care Licensing standards- Counsel foster kids for advice through hardships and inspiring scenarios- Managed a caseload of 17+ while being fully in-depth with the cases- Communicate with foster children's therapists and attorneys- Provided support for foster parents and training and guidance for new parents

Colton, California, United States

- Communicate on a regular with County Social Workers with placements and solutions with foster children - Provide feedback from biological parents important to court legal decisions - Provide training to parents on monthly basis - Represent and advocate for foster care children for legal scenarios - Document and record special incidents as in line with CCL standards - Counsel foster kids for advice through hardships and inspiring scenarios - Travel to foster or potential foster homes for home inspections and/or home studies - Managed a caseload of 19 - Communicate with foster children's therapists and attorneys - Placements of new foster children - Provided support for foster parents and training and guidance for new parents

Pomona

FFA social work- Social work caseload of 15 foster kids- County interaction with CPS and more- Placements and emergency placements of new foster child(s)- interviewing of children and adults- Organization and handling of legal documents- Emergency response to children

- Case Management of high acuity clients- Manage quality assurance and travel to four offices in the Inland Empire and High Desert.- Data analysis and database building utilizing Microsoft Excel.- Data research to solve discrepancies in data.- Quality assurance of file charts for 800+ clients throughout the agency.- Work with Medi-cal and Medicare Perform monthly inventory and maintain responsibility of beneficial vouchers.- Hold administrative meetings and trainings.- Case Management of high acuity clients.- Develop policies and procedures for updated processes and administrative forms.- Attend Planning Council meetings regarding our population to provide suggestions and implement ideas

Rancho Cucamonga

- Management of a team of 3 individuals.- Data analysis and statistical reporting utilizing databases in Microsoft Access.- Consult with legal counsel and court clerk/judges.- Developed several projects utilizing project management skills.- Leadership meetings amongst the line of business for updates and improvements.- Research and develop alternative processes for an effective business and risk management.- Quality assurance, of legal documents, necessary to prevent legal action against the company.- Developed legal documents of great detail for clients.- Communicated with outside legal consul.- Adhere to 50 different state rules and regulations.- Responsible for training of new employees.- Developed an automated process to minimize risk to several department and provide a positive development in efficiency.- Performed advice for multiple departments with Microsoft Excel.- Conducted daily reports utilizing databases to distribute work

Rancho Cucamonga, Ca

• Developed legal documents of great detail for clients. • Communicated with outside legal consul. • Adhere to 50 different state rules and regulations. • Responsible for training of new employees. • Developed an automated process to minimize risk and provide a positive development in efficiency. • Performed advice for multiple departments with Microsoft Excel. • Conducted daily reports utilizing databases.

Orange, California

• Performed multiple consultations while maintaining upmost confidentiality. • Maintain high customer satisfaction rating in a high Call Center volume environment• Coordinated work with IT department to further develop efficiency and improved processes for line of business utilizing Salesforce. • Working sessions with Human Resources department

Riverside, Ca

• Managed team of 20 individuals, 5 to 8 per shift. • Conducted employee reviews and consultations. • Worked with Human Resources to develop training and perform recruiting. • Worked with General Manager to perform interviews. • Present meetings to owners about status of the business. • Conflict resolution in escalated manners. • Quality assurance of products and employee work processes. • Provided necessary coaching and training.

Master'S Degree, Sociology, 3.60

• Earned Dean’s List. • Course work includes Family and individual therapy and human development, Statistical methods and research, Social.

Bachelor'S Degree, Psychology, 3.01

• Course work includes Psychology, neurological development, Industrial Organizational Development, study of mental disorders.