Eric Morales Email & Phone Number

Chicago, Illinois, United States

Responsibilities include:• Managing the firms Microsoft Azure and 365 Admin environments including backups, alerting, troubleshooting, and deployments.• Organize and mange AD which includes reviewing GPOs, Permissions, Security Groups, and Distribution Groups.• Configure networking devices for monitoring such as UPS, APs, and miscellaneous network devices.• Configure and manage network printers, copiers, and scanners.• Administrate, support, upgrade and deploy VDI.• Lead Beermann's DR efforts by working with MSP to ensure that the firms backups and server health are "Healthy" and schedule quarterly DR test.• Certificate renewals.• Special project lead including AI research and implementation.• Oversee PDQ imaging, updates, and deployements.• Configure and profile Desktops and Laptops for Attorneys and Staff.• Handle all onboarding of new employees which includes account setup and creation, hardware preparation, and training.• Manage Barracuda Email Gateway Defense, Impersonation Attempt, and Cloud-to-Cloud backupBackup responsibilities include:• Monitor and address issues and alerts with Netwrix Auditing.• Oversee switches, firewalls, APs, security cameras, and entry systems including upgrades, patching, and replacing aging hardware or software. (Cisco Routers/switches, Meraki switches, Sophos Endpoint and Firewall security)• Manage Absolute and Lookout for Work (MDM)• Manage all aspects of remote connectivity such as VPN, RDP, Remote Desktop.• Handle all offboarding of employees which includes locking down accounts, returning equipment, managing email routing and final shut down of 30-day accounts.

Chicago, Illinois, United States

While taking on a more mature role, I was able to take on prior responsibilities as well as:• Consolidate Virtual Machines and servers in Azure and On-Prem environments to reduce cost.• Managed inventory and improved documentation and tracking.• Configured networking devices for monitoring such as UPS.• Managed and troubleshooted website, developer site.• Consolidated Network drives for logical organization.• Addressed aging and static data on the network.• Worked with MSP to VLAN, reduce printer count on-site, and configure network printers.• Archived closed cases and old data in preparation for iManage Cloud.• Consolidated IT software.• Trained and transitioned staff on using alternative online apps (OneDrive, PandaDoc, etc)• Audited Microsoft and Office licenses according to firm needs.• Organized AD which includes reviewing GPOs, Security Groups, and Distribution Groups. • Inventoried and prepared hardware for e-waste disposal.• Supervisor onboarding and transition.• Created Power Automate flows according to Attorney needs.• Configured Azure AD Connect for hybrid environment.

Chicago, Illinois, United States

While working as an intern, I was able to:• Handle onboarding and offboarding for incoming and departing employees• Support 100+ users in our Chicago, Bannockburn offices, as well as those who worked remotely• Managed and supported Zoom Rooms and Audio and Video Systems• Utilizes PDQ Deployment and Inventory to deploy and update software with no end-user interaction, build/image desktops and laptops, as well as manage devices connected to our network• Configured and profiled Desktops and Laptops for Attorneys and Staff• Used PowerShell to remove permissions and generate reports• Operated and managed our Microsoft Azure and 365 Admin environment• Generated documentation for building desktops and laptops, and our onboarding and offboarding process• Created SharePoint sites and streamlined our ticketing service• Assisted in disaster recovery for a network failure, which included troubleshooting Hyper-V machines, Virtual Machines/Servers, Domain Controllers, Firewalls, and network switches• Operated Barracuda Email Gateway Defense, Sophos Firewall, Sophos Virtual Private Network, and Sophos Endpoint Protection• Troubleshoot Desktops, Laptops, Printers, Copiers, Cameras, Microphones, Podcast Equipment, TVs, Monitors, and more.• Implemented and organized a testing farm for our desktop deployments.

La Grange, Illinois, United States

Fast-paced work environment where time management and organization is key. Gain the ability to multitask and take on physical responsibilities. Able to effectively communicate with managers, co-workers, and drivers to ensure that consumers receive their products in a smooth, efficient, and timely manner.

Associate'S Degree, General Studies

Activities and Societies: S.T.A.R. Scholar, TRIO memberAttended Harold Washington College where I enhanced my ability to balance different.

High School Diploma

Activities and Societies: Stan-X, Journalism, International Baccalaureate (IB)Attended Pritzker College Prep High School. In those four.