Eric Mah Email and Phone Number
Eric Mah work email
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Eric Mah personal email
Eric Mah is a Mobility Systems Associate - Field Applications and Operations at DIRECTV/AT&T. He possess expertise in computer hardware, mobile devices.
Directv/At&T
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Mobility Systems Associate - Field Applications And OperationsDirectv/At&TLos Angeles, Ca, Us -
Mobility Systems Associate - Field Applications & OperationsDirectv/At&T Nov 2015 - PresentEl Segundo- Partner with cellular carriers & third party vendor MOBI Wireless on Mobile Life Cycle Management and Wireless/Telecom Expense Management of DIRECTV company owned devices- Tier 3 support for incident escalations & mobility support within set SLAs- Mobile Device Management/Application Administration for 15,000+ DIRECTV field & enterprise mobile devices -
It Desktop Services Analyst 2Directv Nov 2011 - Nov 2015El Segundo- Tier 2 support for daily desktop service desks request tickets for multiple DIRECTV locations- Fulfill computer equipment requests for all DIRECTV El Segundo new hires- Manage all laptops, desktops, and monitors across a variety of DIRECTV departments- Communicate with vendors to provide adequate inventory for desktop technicians- Manage special order requests using the DIRECTV procurement Ariba system- Maintain inventory status for multiple DIRECTV… Show more - Tier 2 support for daily desktop service desks request tickets for multiple DIRECTV locations- Fulfill computer equipment requests for all DIRECTV El Segundo new hires- Manage all laptops, desktops, and monitors across a variety of DIRECTV departments- Communicate with vendors to provide adequate inventory for desktop technicians- Manage special order requests using the DIRECTV procurement Ariba system- Maintain inventory status for multiple DIRECTV locations- Assist employees with corporate issued mobile devices- Make updates and account changes to current DIRECTV mobile wireless users Show less -
It Help Desk Ops Analyst 2Directv Apr 2007 - Nov 2011El Segundo- Provide excellent Customer Service in all endeavors at the Support Center including phones support,walk-in support, remote support, email responses, etc.- Utilize Service Desk tool to track incidents, problems, requests and change orders.- Provide shift/ACD coverage to support 24x7 business requirements.- Support 1st call incident resolution SLA and Critical Business Application Escalation to support thebusiness.- Request and maintain DIRECTV conference… Show more - Provide excellent Customer Service in all endeavors at the Support Center including phones support,walk-in support, remote support, email responses, etc.- Utilize Service Desk tool to track incidents, problems, requests and change orders.- Provide shift/ACD coverage to support 24x7 business requirements.- Support 1st call incident resolution SLA and Critical Business Application Escalation to support thebusiness.- Request and maintain DIRECTV conference bridges- Troubleshoot and service mobile wireless devices- Test and evaluate new mobile wireless devices and software OS for current devices- Maintain and update DIRECTV mobile wireless device user databases- Place orders and returns for requested mobile wireless hardware Show less -
Chief Technical LeadLtk Consulting, Llc Jun 2005 - Apr 2007Rolling Hills Estates- Oversee operational and technical issues within company- Install, configure, upgrade and maintain servers and workstations- Maintain, monitor, troubleshoot and resolve LAN, WLAN, WAN, telecommunications and variousrelated network problems- Build and configure complete wired/wireless networks with routers, switches, and access points- Maintain and operate network security with the use of router and event viewer syslogs and securityevent management… Show more - Oversee operational and technical issues within company- Install, configure, upgrade and maintain servers and workstations- Maintain, monitor, troubleshoot and resolve LAN, WLAN, WAN, telecommunications and variousrelated network problems- Build and configure complete wired/wireless networks with routers, switches, and access points- Maintain and operate network security with the use of router and event viewer syslogs and securityevent management appliances- Implement and maintain network wide backups and recovery plans- Create computer systems with multi-monitor displays Show less
Eric Mah Skills
Eric Mah Education Details
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Management Information Systems – Telecommunication
Frequently Asked Questions about Eric Mah
What company does Eric Mah work for?
Eric Mah works for Directv/at&t
What is Eric Mah's role at the current company?
Eric Mah's current role is Mobility Systems Associate - Field Applications and Operations.
What is Eric Mah's email address?
Eric Mah's email address is em****@****ctv.com
What schools did Eric Mah attend?
Eric Mah attended California State University-Long Beach - College Of Business Administration.
What skills is Eric Mah known for?
Eric Mah has skills like Computer Hardware, Mobile Devices.
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