- Partner with cellular carriers & third party vendor MOBI Wireless on Mobile Life Cycle Management and Wireless/Telecom Expense Management of DIRECTV company owned devices- Tier 3 support for incident escalations & mobility support within set SLAs- Mobile Device Management/Application Administration for 15,000+ DIRECTV field & enterprise mobile devices

- Tier 2 support for daily desktop service desks request tickets for multiple DIRECTV locations- Fulfill computer equipment requests for all DIRECTV El Segundo new hires- Manage all laptops, desktops, and monitors across a variety of DIRECTV departments- Communicate with vendors to provide adequate inventory for desktop technicians- Manage special order requests using the DIRECTV procurement Ariba system- Maintain inventory status for multiple DIRECTV… Show more - Tier 2 support for daily desktop service desks request tickets for multiple DIRECTV locations- Fulfill computer equipment requests for all DIRECTV El Segundo new hires- Manage all laptops, desktops, and monitors across a variety of DIRECTV departments- Communicate with vendors to provide adequate inventory for desktop technicians- Manage special order requests using the DIRECTV procurement Ariba system- Maintain inventory status for multiple DIRECTV locations- Assist employees with corporate issued mobile devices- Make updates and account changes to current DIRECTV mobile wireless users Show less

- Provide excellent Customer Service in all endeavors at the Support Center including phones support,walk-in support, remote support, email responses, etc.- Utilize Service Desk tool to track incidents, problems, requests and change orders.- Provide shift/ACD coverage to support 24x7 business requirements.- Support 1st call incident resolution SLA and Critical Business Application Escalation to support thebusiness.- Request and maintain DIRECTV conference… Show more - Provide excellent Customer Service in all endeavors at the Support Center including phones support,walk-in support, remote support, email responses, etc.- Utilize Service Desk tool to track incidents, problems, requests and change orders.- Provide shift/ACD coverage to support 24x7 business requirements.- Support 1st call incident resolution SLA and Critical Business Application Escalation to support thebusiness.- Request and maintain DIRECTV conference bridges- Troubleshoot and service mobile wireless devices- Test and evaluate new mobile wireless devices and software OS for current devices- Maintain and update DIRECTV mobile wireless device user databases- Place orders and returns for requested mobile wireless hardware Show less

- Oversee operational and technical issues within company- Install, configure, upgrade and maintain servers and workstations- Maintain, monitor, troubleshoot and resolve LAN, WLAN, WAN, telecommunications and variousrelated network problems- Build and configure complete wired/wireless networks with routers, switches, and access points- Maintain and operate network security with the use of router and event viewer syslogs and securityevent management… Show more - Oversee operational and technical issues within company- Install, configure, upgrade and maintain servers and workstations- Maintain, monitor, troubleshoot and resolve LAN, WLAN, WAN, telecommunications and variousrelated network problems- Build and configure complete wired/wireless networks with routers, switches, and access points- Maintain and operate network security with the use of router and event viewer syslogs and securityevent management appliances- Implement and maintain network wide backups and recovery plans- Create computer systems with multi-monitor displays Show less