Eric Marlin Email & Phone Number

New Orleans, La, Us

New Orleans, La, Us

Engineering LeadershipLed a team of 7 engineers across development, QA, DevOps automation, and IT Support by fostering collaboration and professional growth.Defined and executed the engineering roadmap, driving alignment with business objectives and enabling the delivery of a secure, scalable SaaS platform.Mentored team members, fostering expertise in SaaS architecture, DevOps, and agile methodologies, resulting in a more capable and autonomous team.Prepared company to obtain SOC 2 Type 2 compliance certification.Chief Architect and Lead EngineerDesigned and developed a scalable, cloud-hosted SaaS platform using modern technologies like Vue.js, Quasar, and C#.Addressed limitations of existing ORMs by designing and implementing a custom ORM supporting runtime-designed data models persisted to the database.Developed a secure JavaScript Execution Context, enabling safe and consistent execution of userland scripts across client and server environments.Engineered a runtime framework for dynamic REST endpoint creation, empowering seamless third-party integration and customization for clients.

New Orleans, La

Led the engineering, architecture, and development of a cloud-hosted SaaS application designed to analyze and enhance Microsoft tenant security for Managed Service Providers (MSPs) at scale.Architected a modern front-end client application leveraging Vue.js and the Quasar framework, delivering a seamless and intuitive user experience.Designed and implemented a robust back-end system using C# and REST API controllers, ensuring efficient and secure data processing.Engineered a data collection framework to synchronize and aggregate security-related data across multiple Microsoft tenant environments, enabling proactive security analysis and compliance monitoring.Delivered innovative solutions that enabled MSPs to secure client environments more effectively, enhancing security posture and compliance monitoring across ecosystems.

Plano, Tx

Spearheaded enterprise automation initiatives in areas such as account provisioning, SOX compliance, and end-to-end user experience, driving operational efficiency.Led the architecture and engineering of an open-source IVR system leveraging Asterisk, enabling features like virtual hold, automated ticket updates, password resets, call recording, and queue notifications for the IT Service Desk.Architected a single-page application framework with a browser-based multi-tab interface, providing seamless access to internal business processes including ticketing e-Bonds with external vendors using SOAP and RESTful APIs.Designed and developed a robust ServiceNow data replication tool, improving reporting accuracy and decision-making capabilities.Directed a team in replacing proprietary monitoring and event management tools with open-source solutions, achieving successful implementation within defined timelines and budget constraints.Championed the adoption of Scrum and Agile methodologies across the Service Delivery engineering organization, fostering collaboration and improving team productivity.

Stennis Space Center, Ms

Led a team of 5 developers on a NOAA National Data Buoy Center (NDBC) contract, driving technology integration, capacity improvements, and security enhancements.Architected and engineered an application framework supporting rapid implementation of functional requirements.Reduced manual efforts by 40% through automation of ERMs system maintenance, improving efficiency.Updated NDBC integrations to leverage web services, reducing dependencies and improving scalability.

Diamondhead, Ms

Operated a boutique software company, delivering custom enterprise solutions to Fortune 100 clients.Developed a web services-based e-Bonding API processing over 10M transactions yearly, streamlining IT service management across three countries.Created automation tools that reduced manual effort and saved clients over $300K annually.Engineered a mobile application for iOS/Android, enabling seamless access to incident, change, and asset management systems.

Stennis Space Center, Ms

Functioned in dual role of Lead Engineer and Chief IT Architect, leading both teams in their respective duties to ensure team and organizational successLed IT architecture team in it's role of reviewing existing IT architecture (as-is state) and in the development of planned direction (to-be state). Worked with the engineering team to develop a road map for future direction. The architecture team also reviewed new technologies and advised on implementation strategies for the IT organizationTechnical architect and engineer on Remedy ITSM 7.5 deployment of Incident, Change, Problem and Atrium CMDB in support of NASA's I3P program and Enterprise Service Desk initiativePerformed as architect and engineer on Web Services API that allowed dispatching of Incident and Order records to external vendors for support fulfillment This design allowed integration over web services regardless of the external vendors ticketing systemEngineered and developed a robust wrapper package to the Remedy Action Request System API allowing for a much quicker 'time to market' on custom interfaces. This base architecture was used for rapid development of numerous data loads, data management, web services and other projects requiring access to or the management of Remedy data

Phoenix, Az

Enterprise Systems Management team lead, Remedy and Integrations -- coordinated day-to-day efforts of the engineering staff in support, engineering and development rolesCoordinated on-going enhancements to the COTS ITSM suite -- requirements, design and build processes including resource assignment and utilizationDeveloped custom mobile application to Incident and Change for use by field technicians to access real-time data and work assignments. Included integration with the Atrium CMDB for CI management. Accessible from Blackberry, iPhone, Android and Windows Mobile platforms. Improved performance and functional capabilities over the previously deployed commercial product used for this purposeDesigned and developed integrations with external vendors to support business processes and data flows

Omaha, Ne

Greenville, Sc

Dallas, Tx