Eric Martin

Eric Martin Email and Phone Number

Director of Support at Touch Support, Inc. @ Touch Support, Inc.
chicago, illinois, united states
Eric Martin's Location
Lafayette, Indiana, United States, United States
Eric Martin's Contact Details

Eric Martin personal email

n/a
About Eric Martin

Eric Martin is a Director of Support at Touch Support, Inc. at Touch Support, Inc.. He possess expertise in management, technical support, customer service, analysis, employee training and 18 more skills.

Eric Martin's Current Company Details
Touch Support, Inc.

Touch Support, Inc.

View
Director of Support at Touch Support, Inc.
chicago, illinois, united states
Website:
touchsupport.com
Employees:
105
Eric Martin Work Experience Details
  • Touch Support, Inc.
    Director Of Support
    Touch Support, Inc. Apr 2012 - Present
    Lafayette, Indiana
    • Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.• Recruit, hire, train and supervise staff, or participate in staffing decisions.• Motivate a team of Technical Support consultants through performance coaching, career planning and setting educational objectives.• Participate in quality calibration and validation sessions.• Resolve employee issues and act as the employee advocate when dealing with human resource or departmental processes.• Improve productivity by highlighting deficiencies and recommending change in tools, training, processes, reporting, and employee engagement.• Facilitate customer resolution for escalated calls and engage the necessary technical support resources.• Follow up with unsatisfied customers to ensure issues are resolved and the customers are satisfied.• Report operation achievements and progress to the CEO on a regular basis including statistical analysis and improvement of action plans.• Work with other managers to ensure operational consistency.• Maintain a mindset of continuous improvement, in terms of efficiency of support processes, customer satisfaction and the application of tools for monitoring, management and optimization.• Build relationships with the operational and technical department management of our key customers.• Develop a strong relationship with the sales teams to increase support services agreements sales. Helping to negotiate and close service contracts.• Deliver and exceed on all team performance targets.
    View

Eric Martin Skills

Management Technical Support Customer Service Analysis Employee Training Training It Service Management Troubleshooting System Administration Virtualization Team Leadership Microsoft Excel Microsoft Office Team Building Business Analysis Customer Satisfaction Leadership Linux Customer Support Quality Assurance Process Management It Operations Service Delivery

Eric Martin Education Details

Frequently Asked Questions about Eric Martin

What company does Eric Martin work for?

Eric Martin works for Touch Support, Inc.

What is Eric Martin's role at the current company?

Eric Martin's current role is Director of Support at Touch Support, Inc..

What is Eric Martin's email address?

Eric Martin's email address is ma****@****bal.net

What is Eric Martin's direct phone number?

Eric Martin's direct phone number is +176541*****

What schools did Eric Martin attend?

Eric Martin attended Purdue University.

What skills is Eric Martin known for?

Eric Martin has skills like Management, Technical Support, Customer Service, Analysis, Employee Training, Training, It Service Management, Troubleshooting, System Administration, Virtualization, Team Leadership, Microsoft Excel.

Who are Eric Martin's colleagues?

Eric Martin's colleagues are Megi Agaj, Alexandra Klimovich, Sreeja Kavuparambil, Keti Tegu, Sinovuyo Noah, Jere Zorić, Nikola Stanić.

Not the Eric Martin you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.