I'm currently working as an Independent Contractor, providing my clients the best in Web Development, Marketing Initiatives, Desktop Publishing, and Database Administration.

• Demonstrated hands-on experience in the maintenance, installation, and repair of PC's, peripherals, and deployment of MDM managed cell phones for both our internal and external customers• Ability to interface with different internal and external teams to get things done • A proven track record of delivering on deadlines• I have Active Directory experience including creating, changing, and deleting user accounts on request• I have a comprehensive understanding of various computer operating systems (Win 3.1 toWin 10) and (Apple IOs), and a host of software titles• I have a recognized ability to effectively resolve customer questions and issues, in person, over the phone, by email, or remotely• I am an Microsoft Certified Application Specialist

Diagnosed inefficiencies in the flow of patient care and recommended thoughtful solutions to improve productivity. Successfully introducing staff to a new database system I created to streamline the flow and inclusion of new client data throughout the clients stay at SHAR facilities (3). Additionally, I provided IT and Marketing Support to all SHAR sites(3) (~100 staff members)Web Designer-•Designed, created, executed, and oversaw the creation of the new SHAR corporate website. Developed consistent communication for all staff and conducted market research and benchmarking to support the new website•Negotiated fulfillment and website vendor pricing and contracts and managed vendor deliveryDatabase Administrator-•Created and Maintained two database systems using Filemaker Pro v9 (comfortable with MS Access as well.)•Patient Care Database (HIPPA Compliant)•Human Resources Employee DatabaseWindows 2008 Server Administrator-•Updated Employee Data (added new employee, and deleted former employees from system)•Enabled Remote Desktop for Staff Members Off-Site Use of Network•Secured Departmental FoldersOutlook Administrator-•Updated Active Directory as neededHelp Desk -•Provided assistance to senior and other staff, to ensure their deliverables were met•New PC’s and peripherals installation•Solved software, hardware, printer, and other peripheral problemsTechnology Specialist•Kept current with latest applications to ensure staff had best possible computing experience•Upgraded software (Microsoft Office, Norton Antivirus, Windows) as necessaryTraining-•Provided training sessions to staff (~100) to ensure they were competent in the use of the latest software and computing techniques, thereby increasing their skill set and value to the company