Customer Configuration Manager
Greater Omaha Area
Worked as a Senior Customer Configuration Manager for the America’s Strategic Business Unit, where I was responsible for learning, understanding, and educating others on several of our products. I was considered a subject matter expert in all core functionality, as well as key products used by our clients. I was tasked with taking in our customer’s requirements, and implementing a solution that would meet their needs. I ran the projects from start to finish, and continued to support them post implementation. Prior to my move to Customer Configuration Manager, I was a part of the Customer Relations team, where I was responsible for overseeing the business needs for 3 of our top customers. My main goals were to constantly review my client’s business needs, understand their daily operations, and offer valid suggestions for their continued growth. I was also responsible for submitting and facilitating projects, creating legal documents, providing updates to superiors, facilitating configuration changes, leading meetings and conference call, and various other daily tasks. In both roles, I regularly attended product and management training courses to better learn our products, and to learn new ways to improve on my leadership skills. Prior to moving to the SBU, I worked as a Senior Analyst in the Product Support Center. Daily responsibilities included answering client phone calls, mentoring new hires, performing peer quality reviews and call monitoring; as well as creating and reviewing various production and tracking reports. Other tasks included creating and teaching training classes; sitting in on meetings; and monitoring call volumes and staff needs.
