Eric Miller Email & Phone Number

Houston, Tx, Us

Houston, Texas Area

• Client: BP• Team lead for Windows 10 deployment team in Houston, TX and Prudhoe Bay, AK.• Image machines with Win10, migrate user data and install applications.• Install and troubleshoot industry specific applications.• Windows 10 support for exploration, trading and production business units.• Technical resource for other IT support units.• Log problems and resolutions in Remedy ticketing system.

Houston, Texas Area

• Client: BP IST Houston and Chicago• Image and deploy desktops and laptops per BP IST/MRL policies.• Troubleshoot hardware and software issues with quick turnaround and resolution.• Manage incidents using Remedy ticketing system.• Support for IST apps and Excel plug ins. • Followed data retention policies for computers and phones.

Houston, Texas Area

• Client: Maersk Oil Houston• Executive (VIP) Desktop Support.• Team Lead for Level 2 Desktop Support.• Image machines with Win7 using SCCM.• Troubleshoot hardware and software issues with quick turnaround and resolution.• Creating and managing AD groups to restrict access to folders on shared network drives.• Manage incidents using Service Now ticketing system.• Report on ticket resolution and volume using Service Now reporting tools.• Manage cell phone accounts and set up email on mobile devices.• Set up and manage users on CISCO IP phones.• Support for video conference/meeting rooms.

Houston, Texas Area

Desktop Support (Canada) Apr 2014 to October 2014• Client: Seadrill• Image machines with WinXP and Win7• Supported office moves with connectivity and installations, desktops, peripherals, printers.• Troubleshoot hardware and software issue with quick turnaround and resolution.• Follow and make use of standard procedure documentation.Windows 7 Deployment Engineer (LA, TX, GA)• Client: Bristow Group, Catlin, BP• Image machines with Win7, support with user data migration and end user set ups.• Install and troubleshoot industry specific applications.• Office moves, supporting data migration, connectivity issues and user set up.• Log problems solved in Remedy ticketing system.Executive Desktop Support (Abu Dhabi)• Client: WoodGroup• Providing technical support to local users in Abu Dhabi office, as well as remote support throughout UAE office locations.• Technical escalation point for senior executive team• Office and Application support

Houston, Tx

• Team Lead of other migration engineers, providing technical escalation point for all migration and related issues• Part of the Voyager team migrating client’s machines from Windows XP to Windows 7 at Houston and remote locations. • Completed more than 700 successful migrations, including all data and application deployments• Successfully completed projects at remote sites in the US and internationally

Houston, Texas

• Sold musical instruments and accessories for a distributor to music retailers in South Texas. • Managed sales territory with 60+ customers• Increased sales at existing accounts and secured new ones• Increased proprietary fretted and percussion product sales every year • Designed a new contact management database

Houston, Texas Area

My team of 20 ordered Disney movies, maintained pricing, reset fixtures and handled returns in grocery stores, mass merchants and toy stores.

Houston, Texas Area

• My major responsibilities were recruiting new strings and accessories dealers and increasing product sell through.• Increased the number of strings and accessories dealers in my territory by 300%.• Sold strings and accessories to dealers• Provided product training for dealers.• Represented Gibson at trade shows for retailers and the public.

Houston, Texas Area

• Managed a territory of 14 visiting 325 retail accounts in 6 states.• My team provided feature/benefit, sales, and closing technique training to retail sales representatives so they could effectively sell Epson’s product line to the customers in their stores.• Negotiated with retailers for additional products placement and space.• Maintained displays to company standards. • Advised Epson of competitive developments.