Eric Montgomery Email & Phone Number

United States

• Build and maintain a Cloud Computing Infrastructure across a number of local and remote Edge locations in the Americas.
• Linux, UNIX administration, troubleshooting, and/or installation within data center fiber optic/network hardware.
• Network deployment and configuration, including routers, switches and DWDM hardware.
• Project management lead for data center planning and provisioning for scaling capacity.
• Identify, coordinate, and remediate outside plant (OSP) connectivity issues.
• Performing site audits to ensure safety and quality meets AWS standards.

Omaha, Nebraska, United States

• Project Management: Lead and coordinate TOM TIE (Transportation Operation Management Technology Integration and Execution) initiatives in the Omaha node, including prep for upcoming retrofits, upgrades, site closures.
• Technology Ownership: Assume full responsibility for the entire technology ecosystem at all TOM gate and yard operations across multiple states in the Midwest including successfully managing the launch of the new.
• Process Leadership: Collaborating with Transportation Team Managers on gate performance and TOM processes, participating in improving guard shack standards, and managing TOM TIE assigned projects.
• Collaboration: Visit sites outside of my node and region where I helped overcome long-standing issues due to the efficiency of my work and IT experience.
• Accomplishments: Develop daily cadence to ensure metrics reaching over 99% uptime and. Develop tools and processes to accomplish the lowest defect rate on the Midwest team month-over-month.

Albuquerque And Omaha

• My IT Support Engineer role was "eliminated" due to the 18,000 employee company wide reduction. (Jan. 2023)
• Successfully participated in the launch of three Amazon facilities, gaining extensive knowledge of Amazon internal tools and systems.
• Expert in onsite and remote network engineering and troubleshooting, data cabling, and systems administration in a global warehouse environment.
• Collaborated with management, staff, vendors, and contractors to continuously improve IT solutions through analytical and technical support.
• Implemented technical solutions and provided high quality support for computer hardware, operating systems, and enterprise application software using specialized skills and knowledge.
• Managed CM templates and coordinated 100+ CMs, troubleshooting complex problems without defined SOPs and ensuring infrastructure and computing systems remained available during production hours.

New Mexico

• Outsourced IT tech consulting and managed services for small business.
• Structured wiring and design for new home construction builds.
• Commercial IT infrastructure design, implementation, and continued support.
• Whole home or campus wide wireless deployments and support.
• Larger, more time consuming project deployments with full project management.
• Work with local builders and homeowners in designing functional, budget friendly solutions for wired and wireless data networks.

Santa Fe, New Mexico, United States

• Implemented a complete remote management and monitoring system through the entire network. Decreased daily support calls by over 70%, while also improving security and reliability to all employees and support staff.
• Managed outside vendors for additional technology services.
• In 2020, the overall budget was decreased by over $30,000 by removing an outside vendor for server maintenance that I was able to conduct in-house with my experience and knowledge of the systems.
• Managed all IT budgets for current year as well as forecasting for future needs.
• Conduct security awareness training utilizing KnowBe4 systems as well Club member seminars about cybercrime and security measures.
• Support and maintain a campus-wide Cisco data network including full routing, switching, firewalls, VPN, secure staff & guest wireless networks (Ubiquiti), and ISP connectivity.

Santa Fe, New Mexico Area

• 180 Networks and Capitol Computer of Santa Fe are IT/Data Networking companies specializing in small businesses and certain individuals working from home.
• Successfully created, led, and managed a managed services business with over 900 satisfied customers from various industries, including hotels, dental offices, mortgage companies, architects, retail shops, and.
• Consulted and implemented networks in new home and office building construction, and provided support and maintenance for tenants.
• Installed, maintained, and secured a variety of systems, including firewalls and routers, point-of-sale systems, digital signage, surveillance cameras, and VoIP phone systems for local businesses.
• Modernized the computer repair and maintenance business model by offering a flat fee to the public while maintaining profitability and efficiency.
• Led the development and deployment of wireless infrastructure and customer payment kiosks for one of the world's largest art festivals, supporting the event annually.

Santa Fe, New Mexico, United States

• 180 Networks and Capitol Computer of Santa Fe are IT/Data Networking companies specializing in small businesses and certain individuals working from home.
• Combined two business, 180Networks, into Capitol Computer of Santa Fe. Provided managed services and outsourced IT consulting.
• Maintained previous industry certifications while also receiving Microsoft MCITP, MCSA, MCTS, and MCP certifications

Santa Fe, New Mexico, United States

• Wired Nation provided IT services to various small businesses, including the hospitality industry.
• Lead IT support staff for two of the cities largest hotels and managed all day-to-day support tasks for those clients.
• Key in new client acquisition, hiring processes, and project management.
• Attained A+, Network+, MCP, and CCNA R&S certifications through self-study while working full-time.