• Build and maintain a Cloud Computing Infrastructure across a number of local and remote Edge locations in the Americas. • Linux, UNIX administration, troubleshooting, and/or installation within data center fiber optic/network hardware.• Network deployment and configuration, including routers, switches and DWDM hardware.• Project management lead for data center planning and provisioning for scaling capacity.• Identify, coordinate, and remediate outside plant (OSP) connectivity issues.• Performing site audits to ensure safety and quality meets AWS standards.• Improving all operational processes within each site, including AWS Tooling.• Providing status updates to stakeholders via internal tools.• Operate autonomously with management and leadership in remote locations.

• Project Management: Lead and coordinate TOM TIE (Transportation Operation Management Technology Integration and Execution) initiatives in the Omaha node, including prep for upcoming retrofits, upgrades, site closures, and compliance efforts, ensuring seamless execution across multiple states. Coordinate and manage contractors, third-party vendors, and internal teams to execute projects in conjunction with the TOM TIE organization. • Technology Ownership: Assume full responsibility for the entire technology ecosystem at all TOM gate and yard operations across multiple states in the Midwest including successfully managing the launch of the new Council Bluffs, IA remote gate management site.• Process Leadership: Collaborating with Transportation Team Managers on gate performance and TOM processes, participating in improving guard shack standards, and managing TOM TIE assigned projects.•Collaboration: Visit sites outside of my node and region where I helped overcome long-standing issues due to the efficiency of my work and IT experience.•Accomplishments: Develop daily cadence to ensure metrics reaching over 99% uptime and. Develop tools and processes to accomplish the lowest defect rate on the Midwest team month-over-month.

My IT Support Engineer role was "eliminated" due to the 18,000 employee company wide reduction. (Jan. 2023)•Successfully participated in the launch of three Amazon facilities, gaining extensive knowledge of Amazon internal tools and systems.•Expert in onsite and remote network engineering and troubleshooting, data cabling, and systems administration in a global warehouse environment.•Collaborated with management, staff, vendors, and contractors to continuously improve IT solutions through analytical and technical support.•Implemented technical solutions and provided high quality support for computer hardware, operating systems, and enterprise application software using specialized skills and knowledge.•Managed CM templates and coordinated 100+ CMs, troubleshooting complex problems without defined SOPs and ensuring infrastructure and computing systems remained available during production hours.•Led more than 25 technical projects and maintained/created policies, procedures, and processes.•Identified root-causes of operational issues and process inefficiencies, and participated in weekly team meetings.•Audited work quality and provided constructive feedback as needed, and participated in hiring, training, and development efforts for local and national teams.•Was awaiting promotion to a new position for which I had been selected.•Mentored and taught new technicians with all aspects of their roles and responsibilities.

• Outsourced IT tech consulting and managed services for small business.• Structured wiring and design for new home construction builds. • Commercial IT infrastructure design, implementation, and continued support. • Whole home or campus wide wireless deployments and support. • Larger, more time consuming project deployments with full project management. • Work with local builders and homeowners in designing functional, budget friendly solutions for wired and wireless data networks.• Online at https://www.elmtech.net

•Implemented a complete remote management and monitoring system through the entire network. Decreased daily support calls by over 70%, while also improving security and reliability to all employees and support staff.•Managed outside vendors for additional technology services.•In 2020, the overall budget was decreased by over $30,000 by removing an outside vendor for server maintenance that I was able to conduct in-house with my experience and knowledge of the systems.•Managed all IT budgets for current year as well as forecasting for future needs.•Conduct security awareness training utilizing KnowBe4 systems as well Club member seminars about cybercrime and security measures.•Support and maintain a campus-wide Cisco data network including full routing, switching, firewalls, VPN, secure staff & guest wireless networks (Ubiquiti), and ISP connectivity.•Recommend and implement new technology for internal and external clients.•Support Cisco phone network in 6 separate locations.•Implement A/V needs for the Club staff and members.•Manage IT purchasing, procurement, and billing (AP).

180 Networks and Capitol Computer of Santa Fe are IT/Data Networking companies specializing in small businesses and certain individuals working from home. •Successfully created, led, and managed a managed services business with over 900 satisfied customers from various industries, including hotels, dental offices, mortgage companies, architects, retail shops, and non-profits. Business sold in 2014.•Consulted and implemented networks in new home and office building construction, and provided support and maintenance for tenants.•Installed, maintained, and secured a variety of systems, including firewalls and routers, point-of-sale systems, digital signage, surveillance cameras, and VoIP phone systems for local businesses.•Modernized the computer repair and maintenance business model by offering a flat fee to the public while maintaining profitability and efficiency.•Led the development and deployment of wireless infrastructure and customer payment kiosks for one of the world's largest art festivals, supporting the event annually.•Served as lead support contact and technician for a large business park's data network, gaining extensive experience with Cisco and HP devices.•Obtained several industry certifications, including A+, Net+, and CCNA R&S.•Lead technician at two of the city's largest hotels, where I supported UNIX back-of-house systems and a Windows/Novell network for staff, and implemented in-room wireless with full separation.• See more about my former business and where they are now. https://www.ccandns.com/

180 Networks and Capitol Computer of Santa Fe are IT/Data Networking companies specializing in small businesses and certain individuals working from home.• Combined two business, 180Networks, into Capitol Computer of Santa Fe. Provided managed services and outsourced IT consulting. • Maintained previous industry certifications while also receiving Microsoft MCITP, MCSA, MCTS, and MCP certifications

Wired Nation provided IT services to various small businesses, including the hospitality industry. • Lead IT support staff for two of the cities largest hotels and managed all day-to-day support tasks for those clients. • Key in new client acquisition, hiring processes, and project management. • Attained A+, Network+, MCP, and CCNA R&S certifications through self-study while working full-time.