Eric Moore Email & Phone Number

Raleigh-Durham, North Carolina Area

Garner

Raleigh-Durham, North Carolina Area

Assist callers with questions and status information on their social security disability claims.

Investigate, compose and manage resolution of queries between the local and national sales teams and the supplier team.Perform quality audit checks of ads and pages created by the supplier team, assist with the distribution of ads to customers.Manage book manufacturing reports including pre and post extract reports to ensure the complete and timely shipment of pages to the printer.Identify system issues or errors which impact production processes and work with the appropriate management team to resolve the issues.

Investigate, compose and manage resolution of queries between the local and national sales teams and the graphic artist.Utilize reports and production management system to manage hot queries and escalate the aging queries.Assist the book production team with resolving issues with ads on pages to ensure the complete and timely delivery of pages to the printer

Morrisville, Nc

Maintain the database by accurately entering the data of Local Yellow Page agreements into the production database for accurate and timely publication in the various yellow page directories.Communicate to the query resolution team any problems encountered with the contracts.Prioritize work based on publishing schedule.Provide support for the Fields Sales Training reps with their contract paperwork.

Issued payments on behalf of customer’s through their escrow accounts for their homeowner’s insurance policies.Assisted homeowners with updating their insurance information