Eric Morris Email & Phone Number

United States

Orlando, Fl, Us

Orlando, Florida, United States

• Provided advanced technical knowledge and support in the design and implementation of complex systems.• Collaborated with sales teams to understand customer requirements, tailored solutions, and delivered technical presentations.• Led the design and architecture of comprehensive solutions, ensuring scalability, security, and alignment with industry best practices.• Acted as a technical liaison between customers and engineering teams, providing pre-sales and post-sales support.• Oversaw technical aspects of projects, coordinated with internal and external teams, and ensured delivery time.• Provided guidance and training to junior engineers and sales staff.

Orlando, Florida, United States

• Worked with the sales team to identify customer needs and provided technical expertise during the sales process.• Developed and delivered technical presentations and product demonstrations to prospective clients.• Assisted in preparing proposals, RFP responses, and other sales documents.• Designed customized solutions to meet customer business requirements, ensuring scalability and security.• Served as a technical advisor to customers, addressing questions and concerns and maintaining strong relationships.• Managed project timelines and deliverables, coordinated with internal teams, and conducted post-sales reviews.• Provided training and support for junior sales consultants and technical staff.

Orlando, Florida Area

Lead service assurance executive managing continuity of telecommunications services (mobility, wireline, WIFI and Internet of Things).• Developed and maintained strong relationships with key clients and acted as the primary point of contact for customer inquiries.• Oversaw the delivery of services to meet established standards and client expectations, monitored service performance metrics, and implemented improvements.• Led, mentored, and motivated the customer service team to achieve performance goals.• Identified areas for improvement in service processes and implemented changes to enhance efficiency.• Prepared regular reports on service performance and customer satisfaction and provided insights and recommendations to senior management.• Participated in developing service strategies and plans and contributed to implementing new service offerings.

Orlando, Florida Area

Supervised up to 22 Digital Technicians, Facility Technicians and Service Technicians.• Oversaw the design, implementation, and maintenance of the organization's network infrastructure, including LAN, WAN, VPN, and wireless networks.• Managed a team of network engineers and technicians, coordinated team activities, and managed project timelines.• Developed and implemented network strategies aligned with organizational IT and business goals.• Ensured network infrastructure compliance with security standards and regulatory requirements.• Monitored network performance, identified areas for improvement, and ensured timely resolution of network issues.• Collaborated with vendors and service providers to procure network equipment and services and managed vendor relationships.• Developed and managed the network services budget and maintained comprehensive documentation of network configurations.

Chattanooga, Tennessee Area

Main point of contact for the regionally installed and maintained special circuits for Competitive Local Exchange Carriers, Resellers and Cell phone Carriers, PSAP (911) and BellSouth consisting of:· Basic and non-basic installation of t-1s, high speed DSL, repeated and DSX (what does DSX stand for)· Digital lines from 2.4k to 64k· PSAP (911) equipment· Video transmission equipmentConducted all cable repair work if lines had HDU (what does that stand for) or repeater in their routes (in air and manholes). Utilized tools and test equipment such as Dynatel 965, Sidekick, MLT, DATU, Copper Pro and cable locate equipment to provide high quality service.Worked with sales team and help provide leads providing $12K in 2005.

Chattanooga, Tennessee Area

• Wrote and conducted training on Wireless Broadband equipment to Sale Associates • Repaired simple and complex ‘component level’ cellular telephone circuitry • Installed and maintained hands free systems in vehicles for personal and business customers.• Served as a direct customer service representative to the customer.

Yuma, Arizona Area

• Completed Corporal and Sergeants Leadership Course. They where three weeks of eight hour days solely based upon leadership and management skills• Enforced military and civilian law aboard Marine Corp Air Station Yuma, AZ.• Managed as many as thirty Marines and Sailors in everyday duty • Received promotions, medals, and ribbons for outstanding duty.• Military and civilian school training in leadership and management techniques. • I was selected for S.W.A.T. and rose through the ranks to Team Leader.• Responsible for the installation and maintenance of security systems protecting secret and Top-secret material aboard M.C.A.S. Yuma, AZ.• Conducted physical security surveys quarterly for the security and safety of secret and top-secret material

Cybersecurity, Cybersecurity Gold Badge, A

Cybersecurity Gold Badge Program complete.

Intro To Programming

Multi/Interdisciplinary Studies

Associate Of Arts (Aa), Business Administration And Management, General, 3.74