Eric Murphy Email & Phone Number

Rosemount, Minnesota, United States

Superior, Wisconsin, United States

Minnesota, United States

Red Wing, Mn

Provide support in person and remotely to external customersImplement projects on-site at customer sitesWork closely with customers to select the best technology for their needsImplement network changes using a variety of equipmentEMC SANsVLANsRoutersHyper-V, VSphere virtual environments

Deliver freight to customers

Eagan, Mn

Maintain corporate network with VMWare, Windows 2003, 2008R2 and Linux serversMaintain corporate phone system (Cisco UCM / Cisco Unity)Provide end user support to employees with Windows 8, 7 and XP workstationsSupported Vsphere virtual serversRepaired and maintained custom-built iSCSI SANs

Provide project planning and support for customer IT infrastructure changesProvide remote and in-person support for external customersImplement projects and IT changes at various customersMigrated company to an in-house FreePBX phone system which eliminated most of the issues the previous hosted system was havingExperience with migrating to Hyper-V and VSphere

Superior, Wi

In charge of all Information Technology at companySupport of Windows 2008R2 Active Directory domainSupport of Exchange Server 2007Assisted vendor with upgrade from Exchange Server to 2010Support of Exchange Server 2010Provided project management as the company went through a major change of back-office operating systems from an AS/400 environment to a Microsoft SQL environmentProvided end-user support to over 400 employeesProvided in-person, remote, and after hours support to all employeesWorked with vendors for migration and troubleshooting issuesWrote numerous SQL based reports in PHP and SSRSPrior to the migration to Microsoft SQL, also wrote several DB2 reports using PHP and Help System's SEQUEL productWrote scripts to integrate the various back office SQL databases and 3rd party productsIn charge of corporate phone plan - purchasing and assigning cell phones and determining which phone company each employee was assigned toProject management during company IT switch from a mixed environment to an all Cisco environmentProject management during company switch from 3Com NBX to Cisco Call ManagerIn charge of Cisco Call Manager/Cisco Call Center phone systemUpdated Cisco Call Center scripts as required to handle management requestsWorked closely with department managers to resolve personnel issues with phone system in a technological manner when possible, such as creating a small C++ application that would alert the operator when someone was waiting in a queue to talk to a dispatcherVendor management for all systems related to ITMigrated physical servers to Hyper-V

Drove a semi truck on a dedicated customer account on random over the road routes

Provided end user support to 50 office staffInformation Technology Project management for buyout of Timberline ExpressNetwork Administration for Windows 2008 Active Directory domain Administration of Exchange 2007 Server

Repair in-warranty and some out-of-warranty computers returned by Systemax customersDiagnose and replace failed hardwareReload operating systemsEnsure computers are functioning with no errors or missing drivers

Provide back-office and public computer supportMaintain Windows NT 4 domain environmentUpgraded NT4 domain to Windows 2000 domainUpgraded workstations from Windows 98 SE to NT 4 Workstation and Windows 2000 WorkstationWork with other library staff and vendor to migrate from a paper-based card catalog system to a digital, Microsoft SQL based card catalogProvide advice on when to replace computers and which computers and servers to purchaseAdministration of Exchange Server 5.5

Currently Pursuing A Bs Degree In Information And Communication Technologies, Information And Communication Technologies

Currently enrolled

High School Diploma

Activities and Societies: Student Technology Leadership Program (STLP)