Eric Trinh Email & Phone Number

San Francisco, California, United States

San Francisco, California, United States

Administrative role tasked with:• Updating clinic website, improving clinic marketability and doubling first-time patient arrivals• Optimizing scheduling across multiple appointment calendars to ensure zero scheduling conflicts• Maintaining and organizing record filing system containing 500+ patient records• Coordinateing with patients to resolve rescheduling requests and address clinic-related inquiries• Preparing and sanitizing patient examination rooms, meeting strict sanitation guidelines

Performed root-cause analysis on Waymo One autonomous cars and Waymo Via autonomous trucks, with a focus on identifying problematic, unsafe behavior. Triaged over 10,000 production cases using Waymo's in-house testing and simulation suite with the goal of improving and maximizing vehicle safety on the road. As a senior associate, quality-control analysis was also performed on other associates' work, ensuring that triaging standards were met and information was delivered to engineering teams correctly.Collaborated alongside software engineering teams by filing bugs to Waymo's internal bug database to keep track of new, unique, and reoccurring behavioral issues with the latest vehicle software. Other filed bugs include mapping discrepancy issues with the ADV's (Autonomous Driving Vehicle) internal map. Trends in behavioral issues, as well as interesting behavior were then collected and compiled together into weekly reports utilizing both Google Sheets and SQL queries for data compilation, which were then presented to software engineering teams in a weekly meeting.Mentoring new joiners to the Software Quality Operations team was another responsibility, with a recorded 100% success rate of transitioning them into production workflows. Hosted and led group mentoring meetings designed to improve other associates' knowledge of the Waymo ADV, as well as their triaging capability.

East Windsor, New Jersey, United States

Developed projects for multiple clients as part of the software engineering team, notably working on building a hotel room-booking application and a student registration and lookup application. Applications were developed with a focus on using the Java full-stack pipeline, with both servlets and Java Database Connectivity (JDBC) used to connect the front and back-ends. Database management was handled using MySQL queries integrated into the pipeline for full MVC application structure. Assisted in both software development and in software testing, performing bug discovery as one of my responsibilities.Initial focus was to learn the technology stack needed for project completion for future clients, which involved over a month of intense learning alongside other new joiners. After getting placed on a project, main responsibilities included both software programming and software testing, with the latter centered around performing manual testing to identify bugs. Cooperation with the other SWEs on the team was part of the day-to-day as well, with daily scrum meetings held each morning, and cooperative programming session meetings held as well.Discovered over 100 software issues across the multiple projects worked on, with each one escalated to program managers as well. Committed fixes for each of those issues quickly upon discovery, ensuring the projects stuck to the timelines set for them.

2250 4Th Avenue, San Diego, California 92101

As an intern, emphasis was placed on learning to build websites using the Drupal CMS (content management system) in an Agile production environment. Daily scrum meetings were held each morning to establish the learning agenda each day, with lectures in the afternoon from Achieve engineers on SCSS/SASS syntax, different web programming features, OpenAPI, and on how to polish a product into consumer-ready status.Notable projects included building a production-capable sports news web application from scratch called EverSport, and a developer portal web application with incorporated Apigee Edge functionality called Depo. Both projects utilized Drupal features such as custom modules and services which were developed using PHP alongside the use of YAML config files.EverSport allows for content creators to publish articles with embedded video, and for users to browse through published articles filtered by sport. It was built using Drupal to structure the site, with HTML, CSS, and JavaScript for customizing the site.Depo features a complete account creation and login system, utilizing SendGrid for email authentication when creating an account. Using PHP form modification, an additional feedback form page was added to allow users to submit feedback to admins of the site. Apigee Edge was incorporated into the site for API management, with API key security included during the login process. The Edge interface for Apigee allowed for customization of individual proxies and policies using JSON.Advisor: Christoph Weber, Ph.D.

San Francisco Bay Area

Part of the then newly-created Amazon Prime Now program, the primary responsibility of associates was to ensure that the product-to-customer workflow was seamless and quick, with orders expected to be delivered within minutes. Product retrieval routes, packaging technique, and production location were meticulously optimized.Since the program had just launched, good first customer impressions were extremely important, so timeliness was crucial. An inventory of thousands of products had to be meticulously maintained and organized within the large warehouse in order to fulfill quick delivery times. Responsibilities around the maintenance of the warehouse included logging the adding, removal, and transportation of products around the facility. A virtual database was used to track the locations of every item in the warehouse, and associates frequently interacted with it using a handheld computer.

San Francisco, Ca

Maintained and organized decades of San Francisco city claim records for the Attorney's Office. Hundreds of city claims were physically and virtually organized into their respective year, month and day, allowing for quick access to any specific claim.Received mentorship on the inner workings and divisions of the city government from the dozens of professionals working at the Attorney's Office, each coming from all manners of educational, ethnic, and professional backgrounds.Notable projects include the complete reorganization of city claim records through an overhaul of the claims storage area. Each record was painstakingly moved into new storage units, which were then organized by their claim creation date. Initially, the claim inventory was physically logged into a ledger, but in a later project, through the use of the Microsoft Suite, by utilizing both Excel and Word, a virtual database was created containing locations of every claim for fast lookup.Advisor: Joycelyn Perez, M.D.

Daly City, Ca

Handled managerial duties such as updating the student attendance database and tallying monthly finance when the academy owner was absent. Maintained close relationships with student guardian(s) through regular communications about academy plans, academy information, and academy monthly financials.As an instructor at the academy, instructed over 100 pupils ranging from white-bet to red-belt, with the goal of improving both their physical fitness levels and progressing their Tae Kwon Do technique expertise. Pupils would then take certification tests to proceed to the next belt, signifying their progress.

Bachelor'S Degree, Computer Science

Associate'S Degree, Computer Science

High School Diploma, General Studies

Activities and Societies: Lowell HS FIRST Robotics team, Lowell HS dragon boat team, buildOn Lowell HS branch, Lowell Science Club