Eric Ng Email & Phone Number

Coordinate all inbound shipments from Qingdao, China through delivery to importer’s door. Track the shipment's progress and ensure orderly and timely transit of goods.Take corrective action in case of inaccurate transportation of goods.Act as a consultant and provide advice on local, state and federal regulations and the required legal documents.Research and analyze best route and rate according to customer requirements and established procedures. Handle all customer and agent inquiries.

Greater New York City Area

Managed front desk including assisting guests with check-in and check-out processes and addressing guests’ concerns. Managed financial transactions including financial reports, revenue adjustments, and credit card transactions according to audit protocols.Oversaw operations and acted as a liaison between various departments including housekeeping, maintenance, and the restaurant. Participated in training new staff in hotel policies and procedures.Made managerial decisions in absence of senior staff and responded to emergency situations as needed.Handled all accounts with outside vendors.Produced a regular newsletter for hotel guests that promoted hotel services and local attractions and activities.

Greater New York City Area

Monitored and supervised financial system of a restaurant including regulating the cash flow, updating the daily sales report, facilitating credit card transactions such as authorizations and charge backs, and calculating employee payroll.Mediated staff and interdepartmental disputes.Quality control and assurance; maintained a clean and healthy working environment. Tracked inventory and ordered supplies as needed in restaurant setting.Participated in training new staff in policies and procedures.

Greater New York City Area

Managed front desk including assisting guests with check-in and check-out processes and addressing guests’ concerns. Managed financial transactions including financial reports, revenue adjustments, and credit card transactions according to audit protocols.Oversaw operations and acted as a liaison between various departments including housekeeping, maintenance, and the restaurant. Participated in training new staff in hotel policies and procedures.Made managerial decisions in absence of senior staff and responded to emergency situations as needed.Handled all accounts with outside vendors.Produced a regular newsletter for hotel guests that promoted hotel services and local attractions and activities.

Buffalo/Niagara, New York Area

Directly advised 17 students in campus residential hall providing conflict resolution and mediation. General advisor and role model for the rest of the residential hall community of over 5000 undergraduates. Planned and facilitated weekly programs that promoted campus unity, diversity, community, and academics. Conducted monthly residential meetings to enforce university policies and documented incidents and violations.

Greater New York City Area