Eric Orr Email & Phone Number

Kansas City, Missouri, United States

Hatfield, Pennsylvania

Developed compelling proposals leading to $2M+ of DAHS sales.Executed won proposals into the inquiry-to-cash processing procedure.Cultivated a library of critical business documentation for proposal writing process.

Newtown, PA

Processed Customer Purchase Orders using ERP System to ensure 100% Customer satisfaction.Collaborated with Customers to ensure accuracy of Build Specifications.Created Sales Order and Fiscal Performance Reports using Microsoft Excel & PowerPoint.

Plumsteadville, PA

Exceeded KPIs by managing the Order to Shipment process for a $3 Billion company.Ensured >90% on-time Order Shipment Benchmark by collaborating with Fill Plant and Distributors.Resolved customer concerns swiftly to maintain strong rapport and satisfaction.

Chalfont, PA

Managed Accounts Receivable & Collections process, resolving billing disputes and discrepancies promptly.Collaborated with Sr. Credit Analyst to create action plan, recovering $50k+ in past due balances.Provided financial reporting through SAP ERP, supporting internal departments and External Auditors.

Montgomery County, Pennsylvania, United States

Managed daily customer orders through various channels, ensuring prompt and accurate processing under tight deadlines.Acted as the primary point of contact for customer inquiries, resolving issues and fostering positive relationships.Coordinated order shipments to enhance customer satisfaction and loyalty among high value and strategic Customers.

Basking Ridge, NJ

Managed a 10,000+ record Customer Account Database in ERP and Financial Systems, ensuring accurate information for new and existing customers.Collaborated with Sales Team to address inquiries and onboard new Customers.Loaded Customer Pricing Agreements with precision to drive pricing in the sales module.Developed Accounting Reports and Presentations for.

Montgomery County, Pennsylvania, United States

Managed daily Customer orders via Phone, Fax, E-Mail, and EDI System, ensuring prompt processing and coordination of shipments under tight deadlines.Acted as the first point of contact for Customer inquiries on open orders, re-orders, and account information.

Plumsteadville, PA

Managed customer orders and developed price quotes using AS400 database system.Assisted with accounts receivable and collections calls for Southeastern and Mid-Atlantic territories.Effectively communicated with customers to resolve issues and meet their needs.