As Instructional Technology Manager my chief focus was hiring, training and mentoring a group of 40 to 50 student workers. Enacting a people first philosophy, my approach to information technology is rooted in meeting human needs with humanity, personal responsibility and integrity every time. This allowed a diverse contribution of services from a diverse group of workers for UArizona’s diverse campus community.Some of my responsibilities in this role:Develop, implement and maintain training courses with access management automation.Trainer for documentation and ticketing standards.Develop and publish staff schedules for 10 locations.Project manage approximately 10 advanced student workers at a given time on organizational/personal development projects.Manage inventory, staff and information systems for A/V rental for UArizona campus community.Made regular updates to our department's Drupal based website.Maintained weekly schedule for 10+ locations on campus across in-person and online modalities.Worked as part of a tight-knit management team responsible timely communication to a large group of workers. With my strong connections with our student workers I was able to incorporate diverse feedback into department wide communications.

Supervise student workers in computer labs and A/V (Gear-To-Go) checkout locations.Escalated support for consultants in computer labs.Partnered closely with technical staff in handling inventory, including annual refresh of lab and A/V equipment. This involved prompt and accurate written and phone communication with multiple departments all over the UArizona campus.

Consult and tutor UArizona community members with multimedia projects ranging across several software titles: MS Office Suite, Adobe CC Suite, Solidworks, iMovie, AVID Media Composer, Final Cut Pro, GarageBand, Logic, and others.Troubleshoot hardware and software issues on lab computers, coordinating fixes with system administrators.Timely reporting of service events and infrastructure concerns via webform based tickets (Cherwell based)General customer service support, referring clients to campus resources both physical and digital in kind and courteous fashionCleaning and policy enforcement in physical computer labs.A/V rental assistance and consultation with a variety of professional DSLR cameras, lens, 3 point light kits, professional digital camcorders, microphones (wireless kits, lapel, dynamic and condenser), Zoom H2 and H6 recorders.

Supervised technical services department which included one full time technician, and several part-time technicians.Aided in small-to-medium businesses (SMB) in troubleshooting, repairs, installations, and networking both in-store and on-site.Provided highly detailed, white-glove assistance for clients seeking comprehensive solutions. Our store served as an early pilot for all-inclusive SMB solutions: technical, printing and managed services, office equipment and supplies.