Field Technician V
Current- Responsible for the installation, disconnection, and changes to broadband analog and digital cable,
- High speed data, and digital telephony services to include the installation of end-user software packages in a TCP/IP protocol environment,
- Physical installation of the PC network interface card or cable modem connection to the USB port where appropriate and the installation of home networking solutions wired and wireless
- Review all requested services with the customer in order to ensure understanding and agreement
- Determine acceptability of service by reviewing signal quality following installation or service call in order to provide the best possible service for the customer.
- Provide information on available services to new and existing customers in order to sell additional services and attempt to upgrade existing services